Kayla Richardson
Summary
Accomplished Case Manager skilled in managing high caseloads while ensuring quality care. Recognized for developing tailored service plans and collaborating with multidisciplinary teams to achieve optimal client outcomes. Strong communication and problem-solving abilities enhance resource management and client support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child Protective Specialist
New York City Administration for Children's Services
09.2025 - Current
- Utilize social work and investigative skills to work with families being investigated for abuse or neglect to children
- Initiate investigations/safety interventions in response to allegations of abuse and / or neglect
- Meet families in their home within 48 hours of receiving a report or within 24 hours when immediate danger is suspected.
- Interview and assess all children for safety Interview parents/caretaker, alleged subjects, household members and collateral contacts
- Make a Safety Assessment of children in their family immediately when required or within 7 days
- Participate in Family Meetings or Conferences with the family or other support systems
- Provide a determination of abuse or neglect based on the investigation within 60 days of the report
- Provide a determination of abuse or neglect based on the investigation within 60 days of the report
- For indicated cases with ongoing service needs, assess on an ongoing basis the risk of future abuse or maltreatment of the children, arrange for services and work with the family to address the reasons for risk to the child
- Work with ACS legal staff to file petitions with Family Court when required for supervisory oversight of the family or for removal of children
- Work collaboratively with contract agencies to provide Preventive or Foster Care when appropriate Enter and maintain computerized records of case information
Temporary Senior Case Manager
Urban Pathways
10.2024 - 08.2025
- Provide staff training and guidance to newly onboarded Case Managers
- Provide comprehensive case management services to a caseload of 15 clients
- Coordinate mental health assessments, medication management and housing applications
- Conduct client home visits biweekly
- Manage and track all housing documentation submitted to DHS to ensure validity and incentive goals are met
- Assess client needs and develop service plans and referrals to achieve client self sufficiency
- Conduct client screening interviews and process intake in client database AWARDS
- Oversees accuracy of client information in client database
- Supervise all incident reporting to ensure accurate data entry
- Generate Program Reports
- Liaise with funding agency, community organizations and housing providers regarding all housing related services
Seasonal Manhattan Project Coordinator
Henry Street Settlement
03.2024 - 08.2024
- Ensure program implementation for assigned contract is operating per funder/contract requirements including but not limited to participant enrollment, orientation and placement, participant service strategy completions, worksite assignments and ongoing monitoring and documentation of program activities
- Serve as a liaison between assigned SYEP borough office and the Manhattan headquarters
- Supervise and oversee the collection of participant vital documents during enrollment, time sheets for payroll and weekly worksite data entry
- Manage and supervise Worksite Monitors, Data Entry and Workshop facilitators assigned to borough office
- Manage and report any incident occurring at participant worksites
- Collaborate with Workshop Facilitator to implement educational workshops
- Maintain program files by conducting internal audits of all files
- Generate and submit weekly reports on participant hours
- Conduct performance evaluations on borough staff members
Live-In Case Manager
Henry Street Settlement
06.2023 - 03.2024
- Provide administrative and program support to the Director of Operations including assistance with program development and implementation and team communications
- Perform all tasks deemed necessary at the direction of the Program Director to aid in the shelter's achieving its programmatic goals
- Provide individual/family and crisis intervention counseling
Case Manager
Henry Street Settlement
10.2022 - 02.2024
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies
- Enhanced communication between clients and providers through consistent follow-ups and progress updates
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need
- Formulate service plans and goals and assist clients to implement service plans
- Provide emergency conflict intervention and resolution to Homeless and DV programs as needed
- Develop and implement employability plans with residents and the agency's employment program
- Facilitated clinical presentations and small groups to shelter based staff on using trauma-informed approaches to recognize support and refer students affected by housing instability to coordinated services
- Monitor residential buildings for client compliance with code of conduct, rules and regulations, and conduct monthly tenant meetings
- Also responsible for reporting staff infractions to management
- Maintain and develop up-to-date information and resources to meet the diverse social services and housing needs of the families
Seasonal Data Entry Associate
Henry Street Settlement
04.2022 - 09.2022
- Assist with the recruitment of new worksites and conduct pre-assessment visits
- Ensure worksites provide a safe and supportive environment to youth assigned to the site
- Visited worksites in caseload once a week, to monitor participant progress and complete an assessment report
- Conducted intake and enrollment for 450 eligible participants by collecting appropriate documentation and importing into web-based database
- Assist with recruitment of internship sites and communicate regularly with employer partners
- Correspond regularly with participants and their parents as well as worksite partners by phone and email
- Accurately enter participant information and payroll into web-based database system
- Maintain participant files and ensure completion of all program paperwork for participants; prepare and maintain files for final funder audit
- Maintain activity, education, and general enrollment rosters using Google Documents, Excel, and web-based database system
- Supervise and mentor Summer Youth Employment interns ages 14-24
- Attend weekly meetings, division staff meetings and actively participate in addressing workflow as needed
Substitute Paraprofessional
Department of Education
01.2018 - 01.2022
- Collaborate with classroom teachers to coordinate instructional efforts
- Responsible for leading one on one or small groups for instructional activities as assigned by teachers and/or administration
- Assist students in standard classroom activities, transitions, special classes, and other school activities
- Assist teachers in administrative classroom duties, as needed and directed by the teacher
- Assisted with daily care of students with emotional special needs and cognitive disabilities
- Supervise students in classrooms, halls, cafeteria, school yards gymnasium, and/or field trips
- Reinforce behavior using positive behavior support
Seasonal Data Entry Associate
Bronx Works
04.2017 - 08.2017
- Complete intake, assessment for Summer Youth Employment participants
- Facilitate orientation workshops for younger youth participants
- Facilitate Service Learning Project; Education/Exploration and College Readiness for 25 participants
- Maintain participant files, timesheets, and evaluations
- Answer phone calls and email inquiries regarding Summer Youth Employment Program and the Department of Youth and Community Development
- Develop weekly lesson plans
- Supervise younger youth participants in a classroom setting
- Assist supervisor with various administrative tasks, such as data entry, help create and file new participant files, file, and sort all currently participant files
- Assist with orientation set up, making copies of documents, collecting forms, and assist with making participant IDs
Education
Bachelor of Science - Justice Studies - Criminal Justice
Berkeley College
New York4 2020
Skills
- Strategic Communications
- Analytical and Writing Skills
- Case Management
- Community Outreach
- CONNECTIONS
- Microsoft Office
- CARES
- HOMES
- CAPS
- AWARDS
Certification
- HSI Adult First Aid/ CPR AED Adult Child Certificate
- Mandated Reporter Identifying and Reporting Child Abuse and Maltreatment
Timeline
Child Protective Specialist
New York City Administration for Children's Services
09.2025 - Current
Temporary Senior Case Manager
Urban Pathways
10.2024 - 08.2025
Seasonal Manhattan Project Coordinator
Henry Street Settlement
03.2024 - 08.2024
Live-In Case Manager
Henry Street Settlement
06.2023 - 03.2024
Case Manager
Henry Street Settlement
10.2022 - 02.2024
Seasonal Data Entry Associate
Henry Street Settlement
04.2022 - 09.2022
Substitute Paraprofessional
Department of Education
01.2018 - 01.2022
Seasonal Data Entry Associate
Bronx Works
04.2017 - 08.2017
Bachelor of Science - Justice Studies - Criminal Justice
Berkeley College