Lissette Hernandez
South Ozone Park Queens,NY
Summary
Professional with strong background in child welfare, skilled in conducting thorough assessments and implementing effective intervention strategies. Known for fostering teamwork and achieving impactful results while adapting to changing needs. Expertise in case management, crisis intervention, and family engagement ensures comprehensive support and protection for vulnerable children. Dependable and collaborative, consistently delivering positive outcomes in challenging environments.
Overview
10
10
years of professional experience
Work History
Child Protective Specialist
The Administration for Children's Services of New York
11.2023 - Current
- Conducted thorough investigations to assess child safety and welfare concerns.
- Implemented case management strategies to ensure timely interventions for at-risk children.
- Maintained case records and legal documentation.
- Attended court proceedings, submitted documents and offered testimony.
- Monitored family progress through regular follow-ups and assessments of service delivery.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Visited homes, inspected surroundings and interviewed family members.
- Developed plans to strengthen family units.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Table Inspector
Board of Elections NYC
11.2018 - Current
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in team environment.
- Worked well in team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated voting procedures to voters.
- Excellent communication skills, both verbal and written.
Administrative Assistant
The Child Center Of New York
06.2023 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
General Manager
Rite Aid Pharmacy
03.2016 - 03.2022
- Manage staff of 12-15 employees and coordinate 15 staff activities to increase productivity.
- Direct monthly budget of 120,000 with focus on minimizing expenses and cost reduction.
- Meet sales targets and oversee program inventory resulting in increase of productivity by 20%.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Accountable for controlling expenses, protecting company assets, and performing 4 annual audits.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Community Ambassador
The Child Center of New York
03.2021 - 02.2022
- Conduct street-level community outreach programs throughout NY to educate and guidance.
- Distribute personal protective equipment through outreach programs to increase public safety.
- Worked with coalitions and community organizations to identify data metrics and facilitate development of data collection and reporting protocols.
- Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
- Generated reports to evaluate program success and make modifications.
- Attended regular research meetings to share experiences and identify areas of improvement.
- Transcribed data and organized spreadsheets to record pledges, phone calls, and canvassing.
- Delivered translation services through fluency in Spanish.
Education
Bachelor Degree - Business Administration
Berkeley College
New York, NY2012
Skills
- Management, Critical Thinking, Contract Negotiation, Client Relationships, Employee Relations
- Research & Development, Human Resources, Supervising, Planning, Pricing, Scheduling & Coordinating Events
- Database Management, Spreadsheets, Presentation, Calendaring, Excel Spreadsheets, Data Entry Documentation, Microsoft Windows, Strategic Planning, Microsoft SharePoint, Microsoft Outlook, Adobe Systems Adobe Acrobat, Mentoring
- Set Appointments
- Compliance Training
- Organized Files
- Administrative Support
- Valid Drivers License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Child Protective Specialist
The Administration for Children's Services of New York
11.2023 - Current
Administrative Assistant
The Child Center Of New York
06.2023 - 11.2023
Community Ambassador
The Child Center of New York
03.2021 - 02.2022
Table Inspector
Board of Elections NYC
11.2018 - Current
General Manager
Rite Aid Pharmacy
03.2016 - 03.2022
Bachelor Degree - Business Administration
Berkeley College