CHARSINEE' SMITH
Slidell,US
Summary
Detail-oriented Psychology graduate with 5+ years of progressive experience in operations support, team leadership, customer engagement, and inventory data management. Proven ability to analyze information, maintain accurate records, resolve complex issues, and support fast-paced environments with professionalism and care. Recognized for strong communication, problem-solving, and organizational skills. Member of Psi Chi International Honor Society.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
New Orleans, Louisiana
09.2024 - Current
- Supervise daily store operations and coordinate team workflow to maintain efficiency and service quality
- Train and mentor new employees, improving team performance and onboarding effectiveness
- Monitor cash handling procedures and reconcile tills to ensure financial accuracy and compliance
- De-escalate complex customer situations using strong conflict-resolution techniques
- Support inventory accuracy through routine checks and organized stock management
- Utilize effective communication to motivate staff and maintain a positive work environment
Merchandiser
Target
Covington, LA
06.2024 - 07.2024
- Maintained organized product displays to support sales performance and visual standards
- Stocked merchandise efficiently while ensuring accurate product placement
- Engaged customers to enhance shopping experience and drive product awareness
- Supported inventory flow and floor readiness in a fast-paced retail environment
Cashier/Shift Lead/Inventory Specialist
Walgreens
New Orleans, LA
01.2019 - 07.2023
- Delivered high-quality customer service in a fast-paced environment
Performed opening and closing procedures including cash reconciliation and register balancing
Conducted weekly inventory counts and assisted with data tracking to maintain accurate stock levels
Coordinated vendor deliveries, product resets, and inventory revisions
Assisted pharmacy operations with truck check-ins and customer transactions
Resolved customer concerns using strong problem-solving and communication skills
Trained and supported new team members to improve overall team effectiveness
Education
Bachelor of Science - Psychology
University of New Orleans
New Orleans, LA, USSkills
- Data Tracking & Accuracy
- Conflict Resolution & De-escalation
- Leadership & Team Training
- Inventory & Operations Support
- Customer & Patient Support
- Communication & Active Listening
- Microsoft Excel & Office Suite
- Time & Task Management
- Process Improvement
- Detail Orientation
PSI CHI INTERNATIONAL
Invited in final semester for outstanding academic achievement in psychology (overall GPA and departmental GPA)
Certification
Basic Life Support (BLS), American Heart Association
Timeline
Shift Leader
Walgreens
09.2024 - Current
Merchandiser
Target
06.2024 - 07.2024
Cashier/Shift Lead/Inventory Specialist
Walgreens
01.2019 - 07.2023
Bachelor of Science - Psychology
University of New Orleans