Chartel Jefferson

• Oversee daily operations of the Accounting Refund section, ensuring smooth workflow and timely completion of tasks.
• Assist staff and others with difficult account questions and concerns regarding Unallocated Cash Accounts and refunds
• Compile, research and prepare funds from the Virginia Department of Accounts to post to the general ledger.
• Review and approve check uploads and journal entries in Financial Enterprise
• Prepare Sheriff fee for deposit and enter in the state's Cardinal system
• Process rejected mortgage company payments using Escrowpro
• Monitor workflow to improve employee time management and increase productivity.
• Serve as back-up in the following roles: Timekeeper, Retention and account reversals

• Provide first-class customer service to all customers internal and external
• Supervise the front-end cashiers and back office staff
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Assist with Lockbox and online checks rejects
• Assist with balancing cash registers and cashiers work
• Managed the daily activities of DMV Select
• Balanced vault daily

* Debt Collection Division Supervisor

• Supervise the collections of debt referred to the Debt Collection Division
• Process liens on delinquent account for Utilities, Schools, Community Service Board, Weed and Blighted property and civil penalties.

• Assisted taxpayers with questions on payments of taxes or other county services
• Process payments for Real Estate and Personal Property taxes and other payments from various county departments.
• Decision Lockbox rejects
• Work daily mail

*Account Collector

• Collect on delinquent Personal Property and Real Estate Taxes.
• Research and send Bank or Employer Liens