Charumathy Nedunchezhiyan

Conducted requirement gathering analysis with stakeholders to prioritize essential needs.

Translated business requirements into clear product features and user stories.

Guided team through exploratory data analysis to evaluate data types and perform univariate and bivariate analysis.

Implemented machine learning models including RandomForest, XGBoost, BERT, NLP, Pytorch, and TensorFlow for ServiceNow automation.

Evaluated model performance using confusion matrix, precision, recall, and F1-score metrics.

Led cross-functional teams to ensure timely delivery and alignment of technical solutions with business objectives.

Coordinated with release team for successful feature deployments across SIT, UAT, and PROD environments.

Prepared execution progress reports utilizing Microsoft Project and ALM for comprehensive testing documentation.

Developed project charter for CITI Banking Application through customer interactions.

Created scope documents and assembled project team for execution.

Generated execution progress reports via Microsoft Project and ALM for testing oversight.

Compiled overall project status report utilizing Tableau and Power BI.

Analyzed production deployment data using Service Now to prepare detailed reports.

Produced execution progress reports across DEV, TESTING, DEPLOYMENT, and PROD-LIVE teams from ALM/QC.

Delivered presentations to customers throughout project lifecycle until closure.

Formulated resource optimization plan including billing and invoicing for project team.

Facilitated Sprint Planning, Daily Scrums, and Retrospectives to enhance team collaboration.

Conducted Daily Standups and created User Stories aligned with Sprint objectives.

Identified Product Backlogs and provided accurate story-level estimates.

Developed SIT and UAT test plans, ensuring timely completion of testing activities.

Participated in Defect Triage Meetings to analyze and resolve issues in Jira.

Escalated risks to management, serving as liaison between business and technology teams throughout project lifecycle.

Managed infrastructure, configuration, deployment, and release activities for DevOps projects.

Prepared deployment release templates based on Sprint model and validated production checklists.

Planned project deliverables and coordinated resource allocation for team formation.

Documented SOW to define scope, objectives, timeline, and costs for projects.

Collaborated with clients to gather and document business and functional requirements.

Conducted walkthroughs of business and functional requirements with team members.

Reviewed business and functional scenarios to ensure alignment with project goals.

Facilitated stakeholder sessions using Microsoft PowerPoint to discuss business processes.

Created process flow diagrams and activity diagrams utilizing Microsoft Visio tools.

Analyzed current and future project states by documenting As-Is and To-Be processes.

Executed Senior Business Analyst duties for large-scale software development and Cloud infrastructure.

Conducted business impact assessments identifying critical information systems.

Developed Salesforce Reports, including Tabular, Summary, Matrix, and Joined formats for stakeholders.

Created dashboards on Salesforce.com to visualize key performance metrics.

Designed and implemented Tableau embedding into Salesforce for improved data visualizations.

Utilized Data Loader for Salesforce data analysis and report distribution.

Constructed SOQL and SOSL statements within triggers for effective data manipulation.

Cultivated customer relationships through Community Cloud to enhance service delivery.

Framed business requirements according to customer specifications.

Collaborated with technical team to implement data migration from Sybase to Teradata.

Developed test cases for end-to-end scenarios based on established framework.

Created mock test data to align Teradata identifiers with Sybase functional fields.

Managed team supporting critical applications migrated from Sybase to Teradata.

Logged and tracked defects until resolution using Quality Center, participating in defect triage meetings.

Guided team in handling critical API functionalities.

Tracked test execution in JIRA, assigning appropriate severity levels (SEV 1, SEV 2, SEV 3).