Charvesha Brady
Tampa,FL
Summary
Methodical Data Entry Coordinator known for high productivity and efficiency in task completion. Specialize in accurate data management, advanced proficiency with database software, and adept at processing large volumes of information quickly. Possess key soft skills including strong organizational abilities, effective communication, and problem-solving capabilities, ensuring seamless workflow and optimal data integrity.
Overview
8
8
years of professional experience
Work History
Data Entry Coordinator
Cigna
Tampa, Florida
01.2024 - Current
- Managed data entry processes for insurance claims and customer information, facilitating timely processing and improved claim management.
- Entered and verified patient demographic information, insurance details, and billing codes into EMR systems, ensuring data integrity for accurate patient records.
- Processed medical claims using CPT and ICD-10 codes, ensuring accuracy and compliance with insurance policies.
- Maintained a 98% accuracy rate in coding and data entry, minimizing billing errors.
- Assisted in reconciling discrepancies, leading to a 25% reduction in claim rejections.
Customer Support Specialist
Conduent
Tampa, Florida
05.2022 - 01.2024
- Assisted customers with medical billing inquiries, policy renewals, and account updates to ensure accurate account management.
- Provided support with insurance coverage, CPT code clarifications, and denied claims.
- Provided support with insurance coverage, CPT code clarifications, and denied claims.
- Resolved billing discrepancies, reducing billing errors by 20% through accurate verification.
- Assisted customers with inquiries through phone, email, and chat platforms daily.
Healthcare Customer Service Representative
Maximus Call Center
Tampa, Florida
10.2018 - 05.2022
- Handled 80+ inbound calls per shift, addressing billing concerns, clarifying policy details, and executing account adjustments to enhance customer satisfaction.
- Assisted customers with healthcare inquiries and resolved issues promptly.
- De-escalated customer complaints and maintained a 95% satisfaction rating through professional issue resolution.
- Processed payments and adjustments with a focus on maintaining data integrity in CRM systems, ensuring accurate records for effective customer service.
- Resolved healthcare inquiries and issues promptly, contributing to improved customer experience and loyalty.
Education
Associate of Applied Science - Health Administration
University of South Florida
Tampa, FLSkills
- Call Center Operations
- Medical Claims Processing
- CPT, ICD-10 & HCPCS Coding
- Data Entry & Account Updates
- Insurance Eligibility
- EHR & EMR Systems
- Customer Inquiry Resolution
- Billing & Payment Processing
- Multi-Channel Communication
- Conflict Resolution
- Time Management & Accuracy
- Documentation & Record-Keeping
Timeline
Data Entry Coordinator
Cigna
01.2024 - Current
Customer Support Specialist
Conduent
05.2022 - 01.2024
Healthcare Customer Service Representative
Maximus Call Center
10.2018 - 05.2022
Associate of Applied Science - Health Administration
University of South Florida