Chase Bullock
Reseda,USA
Summary
Customer service professional with 3+ years of high-touch VIP experience in luxury rental environments. Skilled in discretion, conflict resolution, and Microsoft Office (Excel, Word). Trusted to manage high-profile clients and streamline service operations. Excited to bring my expertise in Customer Service to a dynamic team that values innovation and growth.
Overview
9
9
years of professional experience
Work History
Shift Lead
Fire Wings
Chatsworth, CA
01.2023 - Current
- Lead a team of 10 staff members during peak shifts, ensuring smooth operations and high-quality customer service in a fast-paced, high-energy environment.
- Address and resolve customer complaints and concerns with a focus on hospitality, turning challenging situations into positive outcomes, and maintaining customer satisfaction.
- Oversee daily shift operations, including staff assignments, scheduling, and task delegation, ensuring all areas are covered efficiently.
- Collaborate with management to implement new training initiatives, improving staff knowledge on menu items, company policies, and customer service standards.
- Assist in opening and closing procedures, including cash handling, reconciling the register, and ensuring all financial transactions are accurate.
- Monitor and evaluate staff performance, providing feedback, guidance, and support to foster professional growth and team cohesion.
Carcierge
Go Rentals
Burbank, CA
01.2020 - 01.2022
- Provided white-glove concierge services to 50+ high-net-worth and celebrity clients each month, ensuring top-tier customer satisfaction through personalized and discreet service.
- Anticipated and fulfilled clients' luxury vehicle preferences, managing their needs with a focus on privacy, reliability, and timely delivery.
- Utilized Excel to efficiently track client profiles, preferences, and vehicle availability, decreasing wait times by 20% and improving operational efficiency.
- Demonstrated expertise in handling high-value assets, ensuring vehicles were maintained to the highest standards of cleanliness and performance.
- Collaborated with management to implement service enhancements, improving overall client retention and increasing repeat business.
- Represented the company as a brand ambassador, ensuring a sophisticated and professional image was upheld at all times when interacting with VIP clients.
Order/Warehouse Stocker
Pacific Air Industries
Chatsworth, CA
09.2018 - 10.2019
- Operated forklifts and pallet jacks to transport materials efficiently.
- Organized and maintained inventory records using warehouse management systems.
- Loaded and unloaded shipments, ensuring proper handling of goods.
- Conducted regular stock checks to minimize discrepancies and ensure accuracy.
Slicer/Cook Operator
Jersey Mike’s Subs
Northridge, CA
01.2017 - 08.2018
- Worked efficiently in a high-paced environment, handling multiple customer orders with accuracy and attention to detail.
Education
High School -
Northridge Academy High School
Northridge, CASkills
- VIP/White-Glove Service
- Customer Service & Team Leadership
- Microsoft Office (Excel, Word)
- Inventory Coordination
- Technical Support/IT Skills
- Problem Solving & Critical Thinking
- Conflict Management
Timeline
Shift Lead
Fire Wings
01.2023 - Current
Carcierge
Go Rentals
01.2020 - 01.2022
Order/Warehouse Stocker
Pacific Air Industries
09.2018 - 10.2019
Slicer/Cook Operator
Jersey Mike’s Subs
01.2017 - 08.2018
High School -
Northridge Academy High School