Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Assistant Plaza Director
Applegreen
Verona , PA
06.2022 - Current
Implemented new drink policies, reducing over-pouring by Number%.
Integrated personnel to maximize efficiency and maintain low employee turnover rate.
Audited food and beverage inventory and cost control systems and processes through Action and Action.
Negotiated with vendors and suppliers to reduce costs and achieve profitability.
Coordinated employee schedules, payroll, and new hire training.
Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
Created detailed reports on weekly, monthly and annual expenses and revenues, using Software and Software.
Trained, supervised and motivated Number employees to enhance customer service and encourage repeat business.
Developed waste-control policies to maintain profitable operations.
Responded to customer complaints, addressing concerns and distress with amicable interactions.
Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
Assistant Manager
Mcdonalds
Pittsburgh, PA
12.2016 - Current
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Achieved recognition for contribution to store success by optimizing sales.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Laborer
Stingray
Martins Ferry, OH
06.2016 - 11.2022
Worked alongside team to accomplish work goals according to schedule.
Loaded, unloaded and moved material to and from storage and production areas.
Prepared job sites by removing debris and setting up materials and tools.
Performed general housekeeping and cleaning tasks.
Maintained and repaired facilities, equipment and tools.
Police Officer
Weriton PD
Weirton, WV
05.2016 - 06.2022
Talked regularly with citizens to establish rapport and become familiar presence in area.
Investigated and reported crimes, accidents, offenses and damage to property.
Answered emergency calls for help from citizens and business owners.
Secured crime scenes, gathered evidence and questioned witnesses.
Stockman
Walmart
Calcutta, OH
03.2015 - 06.2015
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Maintained safety procedures and practices.
Helped customers locate desired items and transfer oversized items to vehicles.
Consistently lifted materials weighing as much as [Number] pounds.