Chase Crumpton
Dallas,TX
Summary
Highly motivated and detail-oriented Failure Analysis Engineer specializing in computer server systems and cybersecurity management. Holds a Bachelor of Science in Cybersecurity Management and an Associate of Science in Computer Information Technology with a focus in Networking and Cybersecurity. Demonstrates strong analytical, troubleshooting, and leadership skills developed through hands-on experience in enterprise server analysis and repair. Maintained a 3.1 GPA throughout academic studies and is committed to continuous growth, innovation, and professional excellence in IT and cybersecurity fields.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Computer Technician
SMS InfoComm
06.2023 - 12.2024
- Delivered technical support and hardware repair for HP desktops and laptops.
- Diagnosed and resolved both hardware and software issues across diverse client systems.
- Provided exceptional customer service and maintained accurate documentation for each repair case.
- Diagnosed hardware and software issues to ensure optimal performance of computer systems.
Server Repair Technician
SMS InfoComm
01.2024 - Current
- Troubleshot and repaired AMD enterprise servers, ensuring high availability and optimal performance.
- Conducted diagnostics and replaced critical hardware components including CPUs, memory, and storage devices.
- Worked with cross-functional teams to enhance repair workflows and improve service turnaround time.
Failure Analysis
SMS InfoComm
01.2025 - Current
- Analyze, diagnose, and repair complex failures in AMD enterprise server systems.
- Collaborate with engineering teams to identify root causes and propose long-term solutions to recurring issues.
- Utilize advanced diagnostic tools and data analytics to improve server performance and reduce downtime.
- Develop documentation and reports to track failures, corrective actions, and preventive recommendations.
- Support continuous improvement efforts through collaboration and technical innovation.
Education
Bachelor of Science - Cybersecurity Management
Grand Canyon University
OnlineAssociate of Science - Computer Information Technology, Networking & Cybersecurity Concentration
Kilgore College
Kilgore, TX2020
Skills
- Hardware diagnostics and server repair
- Cybersecurity risk management and threat mitigation
- Networking configuration and troubleshooting
- Performance analysis and data-driven reporting
- Windows and Linux OS administration
- Technical communication and documentation
- Leadership, teamwork, and adaptability
Certification
- Pursuing CompTIA A+ and Security+ certifications.
- Completed coursework in cybersecurity, networking, and IT management.
- Maintained consistent academic performance with a 3.1 GPA across degree programs.
- Recognized for technical accuracy, dedication, and continuous improvement mindset.
Personal Information
Title: Failure Analysis Engineer | Cybersecurity Management Graduate
Timeline
Failure Analysis
SMS InfoComm
01.2025 - Current
Server Repair Technician
SMS InfoComm
01.2024 - Current
Computer Technician
SMS InfoComm
06.2023 - 12.2024
Bachelor of Science - Cybersecurity Management
Grand Canyon University
Associate of Science - Computer Information Technology, Networking & Cybersecurity Concentration
Kilgore College