Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chase Cyprien

Manvel,Texas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Client Support Partner

Cadence Bank
08.2022 - Current
  • Supported management with special projects and escalations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Run point on escalated issues for multiple Treasury Management officers and their clients.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Troubleshot and advised fixes with clients Treasury services and products.

Deputy Jailer

Brazoria County Sheriff's Office
08.2019 - 08.2022
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Manage inmates cell locations, free world cases and in-house cases trough our inmate tracking database Odyssey.
  • As the shift's field training officer I am responsible for training and documenting new hires progress by building a detailed portfolio and evaluations to brief to the shift's lieutenant on their progress.
  • Documented inmate behavior and activities in logbooks.

Substitute Teacher

Clear Creek Independent School District
02.2018 - 08.2019
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Operations Lead

Bernard G. Johnson Coliseum
01.2015 - 12.2017
  • Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
  • Motivated and trained employees to maximize team productivity.
  • Worked in team environment to maintain high levels of productivity.

Education

Bachelor of Science - Criminal Justice

Sam Houston State University
Huntsville, TX
12.2017

Skills

  • Work Planning
  • Critical Thinking
  • Willing to Learn
  • Creative and Innovative
  • Team Building Leadership
  • Proactive and Focused
  • Prioritizing and Planning
  • Time Management
  • Customer Service
  • Knowledgeable in Software
  • Client Representation and Advisement

Certification

Field Training Officer Certification from Pearland P.D.

Jailer License from Brazoria county Sheriff's office and Tcole.

Timeline

Client Support Partner

Cadence Bank
08.2022 - Current

Deputy Jailer

Brazoria County Sheriff's Office
08.2019 - 08.2022

Substitute Teacher

Clear Creek Independent School District
02.2018 - 08.2019

Operations Lead

Bernard G. Johnson Coliseum
01.2015 - 12.2017

Bachelor of Science - Criminal Justice

Sam Houston State University

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Chase Cyprien