FRANK CHAVEZ
Kailua-Kona
Summary
Results-driven coordinator with a strong foundation in operational planning and team leadership. Expertise in managing logistics, enhancing client experiences, and improving service delivery. Committed to creating efficient processes that foster collaboration and exceed customer expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Experience Coordinator
Suzanne Michael Events
Miami
02.2026 - 04.2026
- Coordinated vendor scheduling and processed payments to ensure timely event execution.
- Organized client information and event details to ensure seamless execution.
- Attended client tastings with lead sales associate, noting changes and feedback.
- Cultivated vendor relationships, negotiating contracts to secure optimal service and supply terms.
- Developed timelines for events, ensuring milestones were achieved efficiently.
- Coordinated logistics and pickup times for rentals with sales and operations teams.
- Oversaw setup and breakdown of events, ensuring adherence to safety guidelines.
- Streamlined interdepartmental communication to resolve issues promptly and maintain event timelines.
Bartender
Rosewood Luxury Hotel & Resorts Group
Kailua-Kona
11.2024 - 11.2025
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Delivered exceptional customer service by engaging patrons and promptly addressing their needs, fostering a welcoming atmosphere.
- Created seasonal cocktail menus to attract repeat customers and drive increased bar sales.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Ensured cleanliness and organization of bar area, adhering to health standards and enhancing guest safety.
- Managed inventory levels, restocked supplies, and minimized waste through efficient ordering processes.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Bartender
Fosters Kitchen
Kailua-Kona
11.2023 - 04.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Streamlined drink service by efficiently managing bar area and prioritizing orders, resulting in reduced wait times.
- Cultivated loyal clientele by consistently delivering outstanding service and engaging in friendly conversation, strengthening customer relationships.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Fostered positive work environment through effective teamwork and communication, enhancing overall staff collaboration.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
Barista Shift Supervisor
HiCO Hawaiian Coffee
11.2022 - 11.2023
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Resolved customer issues and complaints with professionalism and tact to improve satisfaction and encourage repeat business.
- Streamlined operations by optimizing staff scheduling and task delegation for better workflow.
- Generated friendly a friendly atmosphere by encouraging employees to greet and speak to customers.
- Trained new hires in food handling and safety protocols to enhance compliance and performance.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
Online Fulfillment Manager
HiCO Hawaiian Coffee
05.2022 - 11.2023
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Boosted order accuracy by implementing streamlined inventory management systems.
- Enhanced sales and customer satisfaction through tailored service strategies.
- Resolved complex issues for high-profile customers, strengthening relationships and fostering loyalty.
- Trained sales staff on company procedures and salesmanship.
- Provided superior and individualized customer service.
- Updated company website with deals and product packages.
City Carrier
US Postal Service
04.2022 - 07.2022
- Deliver and collect mail on foot or by vehicle along designated route in a timely manner
- Collected outgoing mail from homes and businesses along routes, facilitating timely delivery to recipients
- Obtain signatures for registered, certified, and insured mail
- Maintained professional public relations with customers, ensuring positive interactions and support
- Engaged customers with friendly demeanor, assisting with mail-related inquiries and concerns
- Studied postal laws and regulations to ensure compliance during operations.
Event Concierge
Suzanne Michael Events
08.2021 - 04.2022
- Handled ad-hoc requests from clients and Event Producer during events, ensuring client satisfaction
- Work hand-in-hand with Event Producer: pre, during, and post event to ensure seamless event execution
- Demonstrated strong customer service skills while providing attentive support to clients.
- Anticipated needs and resolved issues quickly and effectively while maintaining pleasant demeanor
- Maintained professional demeanor to enhance guest experience in luxury environment
Café Manager
Phoenix Catering Group
05.2020 - 07.2021
- Managed Corporate Café inside Perry Ellis International Headquarters which is home to 700 employees
- Oversaw a total of 4 Phoenix Catering Group Employees; handled all Hiring, Training, Coaching, etc
- Streamlined daily operations and put processes in place to ensure weekly ordering accuracy and timely, to avoid food waste, therefore maximizing profit margins
- Ensured staff maintained all kitchen areas to meet all State Health requirements
- Served as Liaison between Perry Ellis and Phoenix Catering Group
- Nurtured relationship and handled all issues and conflicts and resolved timely
- Updated Phoenix CEO as needed.
- Maintained professional, organized, and safe environment for employees and patrons.
Crew Member
Chipotle Mexican Grill
04.2018 - 03.2020
- Maintain sanitation, health and safety standards in all work areas
- Deliver excellent customer service and maintain composure in a fast-paced environment
- Ensure prepared orders meet company standards (quality & quantity)
- Ensure order accuracy while working on several orders simultaneously
- Clean, stock, and restock workstations and display cases
- Ensure inventory accuracy across 3 locations.
- Prepared food items according to company recipes and standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with orders, ensuring a positive dining experience.
Head of Customer Service
Polestar Education LLC
04.2016 - 02.2018
- Processed orders, canceled accounts, and managed customer escalations to ensure resolution and satisfaction
- Corresponded with customers by telephone and in person to deliver information about products and services, enhancing customer understanding
- Follow through with all requests until sale is completed and client is satisfied
- Recommended enhancements in products, packaging, shipping, service, or billing methods to improve client experience
- Keep records of customer interactions, transactions, track inquiries, complaints, or comments, as well as actions taken (Microsoft Word and Excel)
- Package and distribute items sold from website, and maintain correspondence with customer until orders complete
- Work closely with sales team to create promotional email campaigns every week using HTML or program Infusionsoft
- Update new class listings/workshops on main company website and troubleshoot discrepancies.
- Restocked office supplies from weekly delivery.
Education
Some College (No Degree) - Cognitive Psychology
Pace University
New York, New YorkSkills
- Customer Engagement
- Client Support
- Client Satisfaction
- Bilingual (English & Spanish)
- Stakeholder Collaboration
- Communication effectiveness
- Conflict Resolution
- Work planning
- Operational planning
- Team leadership
- Problem solving
- Strong Work Ethic
- Professional Integrity
Languages
Spanish
References
Joseph Boldt: Rosewood Luxury Hotels Group; Bar Manager
joseph.boldt@rosewoodhotels.com // (707)266-4571
Johan Forsberg: HiCO Hawaiian Coffee; Owner
johan4sberg@gmail.com // (808) 796-0236
Suzanne Sacasas-Fernandez: Suzanne Michael Catering; Founder
suzanne@suzannemichael.com // (786) 223-1864
Hobbies and Interests
- Nature
- Travel
- Culinary Arts
- Personal Development
Languages
Spanish
Professional
Certification
- Food Safety Manager Card
- Hawaii Bluecard
Timeline
Client Experience Coordinator
Suzanne Michael Events
02.2026 - 04.2026
Bartender
Rosewood Luxury Hotel & Resorts Group
11.2024 - 11.2025
Bartender
Fosters Kitchen
11.2023 - 04.2024
Barista Shift Supervisor
HiCO Hawaiian Coffee
11.2022 - 11.2023
Online Fulfillment Manager
HiCO Hawaiian Coffee
05.2022 - 11.2023
City Carrier
US Postal Service
04.2022 - 07.2022
Event Concierge
Suzanne Michael Events
08.2021 - 04.2022
Café Manager
Phoenix Catering Group
05.2020 - 07.2021
Crew Member
Chipotle Mexican Grill
04.2018 - 03.2020
Head of Customer Service
Polestar Education LLC
04.2016 - 02.2018
Some College (No Degree) - Cognitive Psychology
Pace University