ALPHA BARRY
Saks
Bronx
1
Certification
7
years of professional experience
Dynamic Relationship Manager and Client Experience Specialist with a proven track record of optimizing retail operations, resolving complex multi-channel escalations, and leading cross-functional teams. Strong leadership capabilities along with analytical problem-solving skills honed through computer science studies to translate corporate strategy into seamless day-to-day execution.
Work History
Client Experience Coordinator
2 Years- Serve as the central operational hub and primary point of contact for store escalations, resolving complex multi-channel client inquiries under a strict 10-minute resolution standard.
- Manage and resolve high-volume client emails daily, maintaining exceptional satisfaction and retention rates.
- Partner cross-functionally with every department within the store to troubleshoot and eliminate logistical roadblocks.
- Plan, host, and execute major in-store brand events, overseeing real-time logistics to ensure flawless customer experiences.
Boutique Director
2 Years 1 Month- Directed end-to-end daily store operations, including strict inventory management and accurate weekly/monthly payroll processing.
- Designed and implemented targeted visual merchandising displays that elevated store aesthetics and successfully boosted sales for lesser-known brands.
- Formulated and executed the brand's social media strategy to drive community engagement and increase local storefront foot traffic.
- Spearheaded corporate-community relationships by partnering with local businesses to host successful charity fundraisers and community food drives.
Lead Concierge
3 Years 9 Months- Structured and optimized dynamic weekly shift schedules for a floor team of 10+ employees to protect coverage targets.
- Provided comprehensive training to onboarding staff regarding corporate standards, service policies, and customer journey touchpoints.
- Audited high-value customer transactions and efficiently intervened to resolve highly escalated patron disputes.
- Hosted curated, high-end personal shopping experiences tailored to high-profile VIP guests and influencers.
- Coordinated logistics and floor management for exclusive, high-traffic product launches and brand activation events.
Education
Bachelor of Science - Computer Science
In Progress
Skills
Leadership & Team Coordination: Daily workflow tracking
workforce scheduling (7+ employees)
staff training
corporate compliance management.
Client Relations & Escalation Management: Rapid dispute resolution
multi-channel response tracking (phone/email)
VIP client management.
Project Management & Operations: Inventory management
resource allocation
risk mitigation
and end-to-end event production.
Community Engagement: Local business partnership building
financial literacy workshop execution
and local public outreach programs.
Technical Proficiencies: Foundational Computer Science principles
CRM Architecture (Client Relations Management) Cloud POS
ERP data management and Office 365
Certification
- Notary Public Certification (In Progress) — State of New York
Expected Completion: Sept 2026
- PerScholas iT Certification - (in Progress) — State of New York
Expected Completion: Nov 2027
Timeline
Client Experience Coordinator
Saks
08.2024 - CurrentRead More
Boutique Director
REVMPD
12.2023 - 01.2026Read More
Lead Concierge
Adidas Flagship
03.2019 - 12.2022Read More
University of the People
Bachelor of Science from Computer Science
Read More