Chase Fisher
Harrodsburg,KY
Summary
Skilled IT professional with diverse experience in project management, customer service, and technical support, with a strong understanding of various IT systems and tools, having experience working in a variety of industries, including, has given me a unique perspective on the intersection of IT and business operations. With expertise in malware removal, IT support, and quality assurance, am capable of handling complex technical challenges and finding efficient solutions that meet organizational goals. My experience managing budgets, monitoring cash intake, and developing sales and promotional strategies has also honed my business acumen, making me an effective collaborator and problem-solver. Whether working independently or as part of a team, I am committed to delivering high-quality results and exceeding expectations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
City Letter Carrier
United States Postal Service
01.2019 - Current
- Engaged customers with a pleasant demeanor and offered to help with any mail-related issues, ensuring high customer satisfaction
- Distributed mail on foot to residences and businesses, delivering to approximately 850 customers per shift, improving delivery times and service efficiency
- Updated routes based on weather and road conditions in real-time to decrease delivery times by 7%, ensuring timely delivery of mail.
Project Coordinator Consultant
Advenna
Springville, UT
08.2023 - 12.2023
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
Assistant Manager, Level 4
Domino's Pizza
06.2018 - 12.2018
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies, resulting in increased customer engagement and sales
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales, resulting in a 12% increase in revenue
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service, including with large business customers providing repeated and consistent weekly and monthly orders.
Senior Project Manager
OrbSix Software, LLC
01.2016 - 08.2018
- Directed changes to project scope and cost and implemented appropriate change management processes to keep projects on track, ensuring successful project completion within budget
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance, ensuring timely delivery and high quality
- Recorded all project costs and expenses and aligned with project budget, ensuring effective financial management
- Oversaw internal and external projects by reviewing activities, maximizing efficiency, and increasing collaboration and communication transparency, resulting in a 20% cost reduction by decreasing miscommunications and reworks
- Developed and coordinated quality assurance (QA) efforts for all projects, including managing test suites and maturing QA team during testing and production lifecycle, ensuring high quality and efficient project delivery.
Remote Technician - IT Support
ITOK
02.2014 - 08.2014
- Removed malware, ransomware, and other threats from laptops and desktop systems, ensuring security and privacy for clients
- Collaborated with vendors to locate replacement components and resolve advanced problems, ensuring efficient and effective problem resolution
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions, identifying, and addressing root causes of technical issues
- Patched software and installed new versions to eliminate security problems and protect data, ensuring system stability and security
- Responded to telephone, email, and in-person inquiries regarding PC, Mac, Printer, and Android Phone operation, use, and repair, averaging 16-18 tickets per day, ensuring timely and effective customer service.
35M Human Intelligence Collector /Translator and Interpreter
United States Army
07.2004 - 11.2013
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation, ensuring effective and efficient intelligence operations
- Created useful and timely intelligence products to support field operations, ensuring high-quality intelligence output
- Conducted strategic debriefings of high-value foreign persons to acquire skills and information in acquiring improved technology and information for the United States.
Education
Bachelor of Science - Business Administration
Colorado Technical University
01.2016
Skills
- Communication
- Time Management
- Problem-Solving
- Decision-Making
- Adaptability
- Leadership
- Attention to Detail
- Customer Orientation
- Interpersonal Skills
- Conflict Resolution
- Stress Management
- Positive Attitude
- Technical Aptitude
- Analytical Thinking
- Creative Thinking
- Python
- HTML
- CSS
- XML
- SQL
- NoSQL
- SQLite3
- Javascript
- Agile
- SCRUM
- Teamwork
- Jira
- IT Support
- Malware Removal
- Microsoft Office/Project
- Project Management
- Budget Management
- Quality Assurance
- GDPR
- Translation
- Interpretation
- Data Protection
- Remote Support
- Technical Troubleshooting
- Software Installation
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Persian
Professional
Certification
- MS Project
- Google Data Analysis
Accomplishments
- Joint Meritorious Unit Citation (Army)
Timeline
Project Coordinator Consultant
Advenna
08.2023 - 12.2023
City Letter Carrier
United States Postal Service
01.2019 - Current
Assistant Manager, Level 4
Domino's Pizza
06.2018 - 12.2018
Senior Project Manager
OrbSix Software, LLC
01.2016 - 08.2018
Remote Technician - IT Support
ITOK
02.2014 - 08.2014
35M Human Intelligence Collector /Translator and Interpreter
United States Army
07.2004 - 11.2013
Bachelor of Science - Business Administration
Colorado Technical University