Yolanda Lavergne
Romulus
Summary
Proven professional within the customer service sector as a City Letter Carrier and Patient Care Technician Business Diversity Specialist for navigating challenges. I bring strong problem-solving skills and proactive approach to new tasks. Known for exceptional adaptability, effective communication, creativity, and results-oriented mindset. Committed to making meaningful contributions, with a strong work ethic when it comes to continuous improvement and advancing Wayne County Airport Authority organizational goals.
Overview
25
25
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
10.2014 - Current
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Streamlined daily operations by utilizing technology for route planning and tracking deliveries.
Patient Care Technician
Trinity Health-St. Mary Mercy Hospital
04.2000 - 07.2014
- Contributed to a positive patient experience by maintaining a clean and safe environment to promote patient safety and comfort.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed diagnostic tests accurately and efficiently for prompt analysis to speed up the recovery process.
Education
MBA - Non-Profit Leadership & Project Management
Madonna University
Livonia, MI05-2011
Bachelor of Science - Long-Term Administration & Gerontology
Madonna University
Livonia,MI05-2004
Skills
- Memory recall
- Package handling
- Punctuality
- Adaptable
- Patient services
- Postal regulations
- Patient education
- Accountability
- Data collection
- Safety awareness
- Supply management
- Information protection
- Report preparation
- Corrective action planning
- Financial records oversight
- Documentation & recordkeeping
- High level of autonomy
- Service sales
- Technology use
- Schedule management
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving abilities
- Reliability
- Critical thinking
- Effective communication
- Active listening
- Adaptability and flexibility
- Team building
- Task prioritization
- Excellent communication
- Decision-making
- Relationship building
- Analytical thinking
- Goal setting
- Continuous improvement
- Inventory management
- Cultural awareness
- Professional demeanor
- Stress management
- Written communication
- Family communication
Timeline
City Letter Carrier
United States Postal Service, USPS
10.2014 - Current
Patient Care Technician
Trinity Health-St. Mary Mercy Hospital
04.2000 - 07.2014
MBA - Non-Profit Leadership & Project Management
Madonna University
Bachelor of Science - Long-Term Administration & Gerontology
Madonna University
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