Lisa Jeffries
Oak Lawn,IL
Summary
Dedicated professional with extensive experience at the United States Postal Service, excelling in efficient mail delivery and package handling. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in time management and weather preparedness, fostering trust and reliability in service. Committed to maintaining high standards of professionalism.
Experienced with mail delivery and route management, ensuring punctual and accurate service. Utilizes strong organizational skills to efficiently handle mail and package sorting. Track record of maintaining positive customer interactions and adapting to changing demands.
Overview
27
27
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
11.2018 - Current
- Delivered mail and packages efficiently to designated routes.
- Collected outgoing mail from residential and business locations daily.
- Learned postal regulations and ensured compliance during deliveries.
- Managed time effectively to maintain delivery schedules consistently.
- Operated hand-held scanners for tracking and confirming deliveries.
- Maintained accurate records of delivered and undelivered items.
- Adapted to changing weather conditions while ensuring timely service.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
Home Care Provider
Community Care Systems, Inc.
03.2007 - 05.2017
- Provided compassionate personal care and assistance with daily living activities for clients.
- Developed and implemented individualized care plans to meet client needs and preferences.
- Maintained accurate records of client health status and progress for caregiver coordination.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Customer Service Representative
Jewel-Osco
03.1999 - 10.2007
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in training new staff on customer service protocols and company policies.
- Streamlined complaint resolution processes, reducing response times significantly.
- Maintained accurate records of customer interactions to improve service delivery.
Education
GED -
Cornerstone Christian Correspondence School
Townsend, GA03-2008
Certified Nusing Assistant
Career Academy
Chicago, IL10-2007
High School Diploma -
DuSable High School
Chicago, IL06-1998
Skills
- Package handling
- Safe driving
- Memory recall
- Weather preparedness
- Efficient delivery
- Sense of direction
- Mail delivery
Timeline
City Letter Carrier
United States Postal Service, USPS
11.2018 - Current
Home Care Provider
Community Care Systems, Inc.
03.2007 - 05.2017
Customer Service Representative
Jewel-Osco
03.1999 - 10.2007
GED -
Cornerstone Christian Correspondence School
Certified Nusing Assistant
Career Academy
High School Diploma -
DuSable High School