Chase Fowler
Summary
Adept at installation and repair, I elevated customer satisfaction at Hawthorne Residential Partners by efficiently resolving technical issues and ensuring safety. My proactive approach and attention to detail, coupled with exceptional problem-solving, and management skills, have consistently led to timely project completions and enhanced service quality, making me a reliable asset in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Service Technician
Hawthorne Residential Partners
05.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Landscaping Manager
Self-employed
05.2022 - 05.2024
- Increased client satisfaction through efficient project management and timely completion of tasks.
- Streamlined operational processes for more efficient use of resources and reduced costs.
- Conducted regular site inspections to ensure proper maintenance of landscapes and identify potential areas for improvement.
- Enhanced landscape aesthetics by designing and implementing creative landscaping plans.
- Presented proposals to potential clients outlining design concepts, cost estimates, timelines, and materials lists for informed decision making.
- Developed strong relationships with clients and vendors, leading to increased referrals and repeat business.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, maintaining long-term client relationships.
Equipment Operator
Queen's Septic
10.2021 - 05.2022
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Completed minor repairs and replacements of equipment parts to restore functionality.
Welder
Mickey Truck Bodies Inc
12.2019 - 10.2021
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Assisted in blueprint reading and interpretation for accurate alignment of parts during assembly process.
Education
High School Diploma -
Wheatmore High School
Trinity, NC06-2019
No Degree - Welding
Randolph Community College
Archdale, NC05-2018
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Punctual and Reliable
- Flexible and Adaptable
- Problem and Issue Resolution
Timeline
Service Technician
Hawthorne Residential Partners
05.2024 - Current
Landscaping Manager
Self-employed
05.2022 - 05.2024
Equipment Operator
Queen's Septic
10.2021 - 05.2022
Welder
Mickey Truck Bodies Inc
12.2019 - 10.2021
High School Diploma -
Wheatmore High School
No Degree - Welding
Randolph Community College
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