CHASE GRIFFITHS
Mansfield,TX
Summary
Dynamic leader and researcher with a proven track record of creating impactful and engaging experiences across large resorts and campgrounds, currently excelling in a Lead User Experience Research role. Leveraging a Master of Science in Game Design and User Experience, expertise includes data analysis, user research methodologies, and technical skills in C#, Unity, and Level Design. Strong written and verbal communication abilities complement a strategic mindset, ensuring the delivery of data-driven outcomes while enhancing customer service and report writing. Known for adaptability and a proactive approach, consistently bringing fresh perspectives and a commitment to quality and success in every project.
Overview
7
7
years of professional experience
Work History
Daycare & Kennel Associate
Richter Animal Hospital
Arlington, TX
06.2025 - Current
- Maintained cleanliness of kennels and animal care areas to ensure hygiene standards.
- Assisted in feeding, grooming, and exercising various breeds to promote health and well-being.
- Monitored animal behavior and health, reporting concerns to veterinary staff promptly.
- Provided customer service by addressing client inquiries regarding pet care and services offered.
- Ensured proper handling techniques when interacting with animals to minimize stress and risk of injury.
- Contributed to a safe environment by monitoring animal behavior and reporting any health or behavioral concerns to management promptly.
- Increased efficiency in daily operations with thorough record-keeping, tracking each animal''s feeding, medication, and vaccination schedules.
Guest Service Supervisor
Equity Lifestyle Solutions LLC
Florida
01.2024 - 2025
- Managed Front Desk Operations: Successfully recruited, trained, scheduled, and supervised a high-performing front desk team, ensuring seamless daily operations and exceptional guest service.
- Enhanced Guest Experience: Consistently provided a welcoming and informative experience for guests, managing the full check-in/check-out process, and addressing inquiries and concerns with professionalism and efficiency.
- Financial Acumen & Accuracy: Proficiently handled all financial transactions, including cash handling, credit card processing, and reconciliation of daily reports, ensuring accuracy and security of all funds.
- Proactive Resort Oversight: Maintained a safe and well-managed resort environment by effectively patrolling the grounds, enforcing policies, and responding to incidents while maintaining clear lines of communication with management.
Activities & Events Supervisor
NDM Hospitality, LLC
01.2021 - 01.2024
- Directed daily operations of the Activities Department across two resort locations (Encore and Margaritaville), ensuring seamless coordination with other departments and consistent team performance. This highlights your oversight and interdepartmental communication skills, while also showcasing the multi-location responsibilities.
- Led, trained, and supervised a team of 10+ members, fostering a productive environment and ensuring the successful execution of resort activity programs, including the design and implementation of innovative guest experiences. This bullet point emphasizes your leadership and people management skills, plus your creative contribution to guest experiences.
- Streamlined departmental processes through the utilization of Microsoft Office Suite to create comprehensive reports, schedules, and engaging presentations, while also assisting in the delivery of CPR and First Aid training. This highlights your technical proficiency, organization skills, and contribution to safety training.
UX Researcher
Full Sail UX Lab
01.2019 - 2021
- Developed and implemented test methodologies, including moderating user engagement through usability studies, playtests, and focus groups, to gather critical product insights.
- Executed comprehensive UX testing on industry-standard designs, produced detailed feedback reports, and presented findings to AAA clients to inform product development.
- Directed project teams and collaborated with lab management to align research strategies with client requirements, ensuring the seamless execution of testing initiatives.
- Effectively leveraged leadership, management and communication capabilities to facilitate collaboration amongst lab researchers, enabling the accomplishment of common research objectives.
Education
Master of Science - Game Design and User Experience
Full Sail University
Winter Garden, FLBachelor of Science - Game Design and User Experience
Full Sail University
Skills
- Leadership
- Communication
- Data Analysis
- Microsoft
- Report Writing
- Focus Groups
- Design and Methodology
- C#
- IT Services
- Level Design
- Computer Systems
- Adobe
- Sanitation protocols
- Customer service
- Critical thinking
Timeline
Daycare & Kennel Associate
Richter Animal Hospital
06.2025 - Current
Guest Service Supervisor
Equity Lifestyle Solutions LLC
01.2024 - 2025
Activities & Events Supervisor
NDM Hospitality, LLC
01.2021 - 01.2024
UX Researcher
Full Sail UX Lab
01.2019 - 2021
Bachelor of Science - Game Design and User Experience
Full Sail University
Master of Science - Game Design and User Experience
Full Sail University