Chase Harvey
Frisco,TX
Summary
Experience automotive service professional with a strong background in body shop operations, customer service, and insurance coordination. Known for enhancing operational efficiency, reducing repair turnaround times, and delivering hight-quality service. Reliable team player with excellent communication, problem-solving, and leadership skills.
Overview
14
14
years of professional experience
Work History
Body Shop Advisor
Crest Collision
06.2023 - Current
- Coordinate repair processes and communicate with insurance companies to expedite claims
- Maintain accurate documentation for billing and repair tracking
- Resolve customer concerns professionally, ensuring high satisfaction and repeat business.
- Monitore repair timelines and adjusted resources to meet deadlines
Auto Body Shop Manager
Crest Collision
09.2022 - 06.2023
- Oversaw daily shop operations and team performance.
- Implemented quality control standards to ensure consistent,high-quality repairs.
- Reduced turnaround time through effective scheduling and prioritization.
- Enhanced communication with insurance companies and clients through transparent updates.
Body Shop Estimator
Crest Collision
09.2018 - 09.2022
- Provided accurate repair estimates and guided customers through insurance processes.
- Maintained clear documentation to support claims and repair approvals.
- Supported team with technical knowledge and repair process.
Body Shop Parts Manager
Sam Pack's Five Star Ford Of Lewisville
06.2015 - 09.2018
- Managed inventory and ordering of parts to support efficient repair workflows.
- Addressed customer inquiries professionally, offering expert advice on suitable replacement options when necessary.
- Maintained and updated Collision Estimators on all parts and availability.
- Trained staff on estimate interpretation and parts ordering.
- Improved parts tracking and return processes.
Body Shop Parts/ Parts Specialist/ Warehouse Roles
Grapevine Ford
07.2011 - 06.2015
- Progressed through roles from Warehouse Stocker to Body Shop Parts Manager.
- Supported technicians with timely parts delivery and coordination.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Built strong customer relationships through expert product knowledge and service.
Education
No Degree - Kinesiology
Garden City Community College
Garden City, KSNo Degree - Kinesiology
Yavapai College
Prescott, AZNo Degree - Kinesiology
Lubbock Christian University
Lubbock, TXSkills
- Insurance Claims & Process Management
- Customer Relationship Management
- Automotive Repair Coordination
- Calendar & Workflow Management
- Vehicle Inspection & Estimation
- Inventory & Parts Management
- Team Leadership & Staff Training
- Quality Control & Compliance
- Time Management & Task Execution
Timeline
Body Shop Advisor
Crest Collision
06.2023 - Current
Auto Body Shop Manager
Crest Collision
09.2022 - 06.2023
Body Shop Estimator
Crest Collision
09.2018 - 09.2022
Body Shop Parts Manager
Sam Pack's Five Star Ford Of Lewisville
06.2015 - 09.2018
Body Shop Parts/ Parts Specialist/ Warehouse Roles
Grapevine Ford
07.2011 - 06.2015
No Degree - Kinesiology
Garden City Community College
No Degree - Kinesiology
Yavapai College
No Degree - Kinesiology
Lubbock Christian University
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