Jay Turingan
Knoxville,TN
Summary
Veteran automotive management professional with over 30 years in the automotive industry. With great success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Body Shop Advisor
Harper Auto Square
07.2024 - Current
- Meeting and establishing rapport with customers, justifies needed repairs and costs, and follow up with customers
- Estimating damage to vehicles visually
- Completing estimate sheets to documents damage and repairs required and work/repair orders to itemize parts and materials required
- Calculating labor and painting costs to determine the total cost of repairs
- Assigning repair orders to Production Coordinator
- Evaluating the quality of repair jobs by Technicians and, if necessary, returns vehicles for additional work if they do not meet quality standards
- Understanding insurance company estimates of repairs and checks them for accuracy and comprehensiveness
Auto Body Shop Manager
Reeder Chevrolet
05.2022 - 06.2024
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Negotiated favorable contracts with suppliers, resulting in lower costs for parts and materials without sacrificing quality.
- Piloted new software systems that streamlined administrative tasks such as invoicing and record-keeping, ultimately saving time and reducing errors.
- Optimized scheduling procedures for both employees and customer appointments to improve overall efficiency within the shop operations.
Body Shop Advisor
Caliber Collision
04.2021 - 05.2022
- Damage Assessment – Conduct thorough inspections of the damaged vehicle to assess the extent of collision repair damage and determine the necessary repairs.
- Estimating Repair Costs – Utilize industry-standard tools and software to generate accurate repair estimates, leveraging your knowledge of collision repair processes and cost estimation techniques.
- Repair Planning – Collaborate closely with the body shop manager, body technicians and other team members to ensure accurate assessment and timely completion of repairs, effectively communicating your findings and recommendations.
- Customer Communication – Explain repair procedures, estimates, and timelines to customers in a professional and customer-oriented manner while addressing any concerns or questions.
- Insurance Coordination - Work with insurance adjusters to submit estimates, negotiate approvals, and ensure compliance with insurance guidelines.
- Documentation & Compliance – Maintain detailed records of estimates, repair orders, and insurance claims while ensuring all estimates meet industry and shop standards. Stay up-to-date knowledge of industry standards, vehicle technologies, and repair techniques, actively participating in ongoing training and professional development opportunities.
- Quality Assurance – Conduct follow-up inspections and verify repairs to ensure work meets safety and quality standards before returning the vehicle to the customer.
Body Shop Advisor
Service King Collision Center
09.2020 - 04.2021
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
Owner /Operator Manager
MJ Pressure Washing
03.2019 - Current
- Controlled costs , optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing including upgrades.
- Exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Visited customer locations to evaluate requirements, demonstrate product offerings , propose strategic solutions for diverse needs.
- Computed total costs , profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Auto Body Shop Manager
Gerber Collision & Glass
09.2016 - 03.2019
- Control repair order flow and monitor open repair orders as well as work in process
- Approach repair planning with sense of urgency and detail to avoid waste preventing rework later in process
- Perform in-process quality control checks to ensure company standards are met
- Service writer for DRP's exceeding 100K per month in sales. Responsible for full collision repair coordination
- Work within DRP guidelines to assess , analyze repairs and determine feasibility of repair versus replacement of parts increasing productivity , overall margin
Education
Computer Science And Programming
College of DuPage
Glen Ellyn, ILNo Degree - Business Management
Oakton Community College
High School Diploma -
Maine West High School
Des Plaines, ILSkills
- Strategic planning
- Staff management
- Customer service
- Operations Management
- Effective leader
- Coaching and mentoring
- Budget development
- Performance improvements
- Estimation Skills
- Claims Inspections
- Repair Quotes
- Repair Process Understanding
- Appointment Scheduling
- Claims Management
Certification
ASE Certified - Parts Specialist
I-Car Certified - Various
Timeline
Body Shop Advisor
Harper Auto Square
07.2024 - Current
Auto Body Shop Manager
Reeder Chevrolet
05.2022 - 06.2024
Body Shop Advisor
Caliber Collision
04.2021 - 05.2022
Body Shop Advisor
Service King Collision Center
09.2020 - 04.2021
Owner /Operator Manager
MJ Pressure Washing
03.2019 - Current
Auto Body Shop Manager
Gerber Collision & Glass
09.2016 - 03.2019
No Degree - Business Management
Oakton Community College
High School Diploma -
Maine West High School
Computer Science And Programming
College of DuPage
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