Chase Higdon
Moody
Summary
Skilled Service Technician with a track record of enhancing customer satisfaction and reducing equipment downtime, demonstrated during tenures at Good Year and Love’s. Expert in installation, repair, and preventive maintenance, I excel in customer service and problem resolution. Trained juniors, improving team efficiency by fostering a culture of safety and continuous improvement.
Overview
9
9
years of professional experience
Work History
Service Technician
Good Year
01.2019 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
- Worked with diverse types of weather and ground conditions.
Service Technician
Love’s
01.2016 - 01.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- OSHA requirements
- Heavy lifting
- Hand tool expertise
- Safety procedures adherence
Timeline
Service Technician
Good Year
01.2019 - Current
Service Technician
Love’s
01.2016 - 01.2019
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