Chase Hilliard
Chesapeake,VA
Summary
Dynamic customer-focused professional with extensive experience in public-facing service, adept at navigating regulated environments and managing cash handling with precision. A proven track record of maintaining accuracy under pressure while effectively communicating with diverse audiences demonstrates a commitment to excellence. Quick adaptability to new systems, strong attention to detail, and professionalism position well for a Permit Technician I role. Eager to leverage exceptional problem-solving and communication skills to enhance public service delivery and ensure high customer satisfaction rates.
Overview
6
6
years of professional experience
Work History
Delivery Associate
Amazon
Chesapeake, VA
12.2025 - Current
- Managed comprehensive delivery operations to uphold stringent productivity, accuracy, and safety protocols.
- Utilized handheld technology and digital platforms to ensure accurate routing, tracking, and comprehensive documentation.
- Monitored compliance with detailed procedures and policies, prioritizing time-sensitive tasks.
- Communicated effectively with customers and the public in diverse residential and commercial contexts to ensure satisfaction and address inquiries.
- Demonstrated strong reliability and accountability through effective management of tasks in an unsupervised environment.
Employee – Police Department (Pre-Academy Assignment)
Chesapeake Police Department
Chesapeake, VA
06.2025 - 12.2025
- Assisted in ride-along assignments and departmental operations, fostering skills and knowledge in preparation for academy placement.
- Conducted observations and provided assistance with key administrative and operational tasks in a regulated public-safety setting.
- Enhanced understanding of documentation standards and effective communication protocols for public engagement.
- Uphold professionalism and discretion, consistently following established rules and protocols to foster a compliant work environment.
- Showcased strong personal responsibility and proactive approach in achieving objectives.
- Exhibited proficiency in swiftly mastering new concepts and adapting to diverse circumstances.
- Facilitated effective information exchange through strong verbal and written communication skills.
Line Cook
C&B Diner
Chesapeake, VA
08.2021 - 01.2024
- Executed tasks in a high-pressure, regulated atmosphere, maintaining unwavering commitment to procedural guidelines.
- Ensured adherence to health, safety, and operational standards through rigorous compliance monitoring.
- Executed multiple tasks simultaneously to ensure precision and efficiency during demanding situations.
- Maintained orderly workspaces and streamlined workflow processes to support productivity.
- Conducted routine maintenance and addressed equipment malfunctions to ensure optimal performance.
- Managed inventory tracking processes, ensuring optimal supply levels and minimizing waste efficiently.
- Engaged with team members to implement strategies that streamlined service operations during busy dining hours.
Cashier / Customer Service
Sweet Frog
Virginia Beach, VA
05.2020 - 06.2021
- Facilitated positive customer interactions to enhance satisfaction in a high-volume service setting.
- Facilitated seamless customer transactions by ensuring precise payment and refund processing.
- Achieved accurate cash management through effective processing of cash, credit, and electronic payments. Delivered precise daily cash drawer balancing and reconciliation outcomes.
- Executed independent management of inventory and documentation, guaranteeing accuracy and compliance with standards.
- Managed resolution of customer inquiries and complaints to foster positive relationships and retention.
- Administered computer-based point-of-sale and inventory systems, enhancing operational efficiency and supporting customer service initiatives.
- Performed all essential tasks for opening and closing operations, maintaining a seamless workflow.
Education
High School Diploma -
Deep Creek High School
Chesapeake, VA06-2022
Skills
- Customer service expertise
- Proficient in cash handling procedures
- Detailed documentation management
- Policy adherence expertise
- Front counter customer support
- Computer systems proficiency
- Timely and accurate task execution
- Maintaining professionalism in high-pressure situations
Languages
English
Professional Working
Timeline
Delivery Associate
Amazon
12.2025 - Current
Employee – Police Department (Pre-Academy Assignment)
Chesapeake Police Department
06.2025 - 12.2025
Line Cook
C&B Diner
08.2021 - 01.2024
Cashier / Customer Service
Sweet Frog
05.2020 - 06.2021
High School Diploma -
Deep Creek High School