Chase Holdernesse
Knoxville,TN
Summary
Versatile professional with a proven track record at Vanderbilt Mortgage and Finance, adept in customer communication and multi-tasking. Excelled in management roles, significantly enhancing business operations and customer satisfaction. Recognized for leadership skills and task proficiency, achieving notable awards in the beverage industry. Demonstrates exceptional ability to drive productivity and profitability through strategic planning and team leadership.
Overview
5
5
years of professional experience
Work History
Loan Processor
Vanderbilt Mortgage and Financ
11.2023 - Current
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Worked with customers via telephone and written communication to answer questions, process transactions, and resolve issues.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Sommelier /Wine and Beverage Director
Nama Sushi Bar
07.2021 - 06.2023
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Implemented new promotional strategies, dramatically increasing business.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Coordinated wine selection and restocking for cellar with over 100 bottles.
- Achieved the 5th, 6th and 7th wine cup one awards for knoxville with the Nama and Cru LLC.
Assistant Manager
Gondolier
05.2019 - 07.2021
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science - Business Administration
Pellissippi State Community College
Knoxville, TN05-2022
Skills
- Customer Communication
- Information Verification
- Interviewing
- Multi-Tasking
- Policy Adherence
- Tailored product selection
- Management
Timeline
Loan Processor
Vanderbilt Mortgage and Financ
11.2023 - Current
Sommelier /Wine and Beverage Director
Nama Sushi Bar
07.2021 - 06.2023
Assistant Manager
Gondolier
05.2019 - 07.2021
Associate of Science - Business Administration
Pellissippi State Community College
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