Tashia McCants
Pensacola
Summary
Customer Service and Operations Professional experienced in banking, retail management, and customer relations. Delivered exceptional service and resolved complex issues through strong communication and problem-solving skills. Focused on building trust and loyalty while maintaining accuracy in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Loan Processor
Navy Federal Credit Union
Pensacola
07.2021 - Current
- Submitted loan applications to underwriting department, facilitating timely review and approval.
- Processed loan applications for review
- Managed loan title documentation to ensure compliance and accuracy in processing.
- Managed multiple loan files simultaneously to ensure timely processing.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Utilized loan processing software to track application progress.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Trained new employees on processing procedures to enhance team effectiveness and knowledge retention.
- Oversaw service title management
- Facilitated opening of new accounts
Personal Shopper
Instacart Shoppers
08.2018 - Current
- Picked up groceries and fulfilled orders
- Conducted grocery shopping for customers
- Completed deliveries of groceries to designated locations
- Meeting customers' needs
- Navigated challenging weather conditions to meet customer needs
- Provided fast and friendly service to enhance customer experience
- Delivering in a timely manner
- Maintained appropriate temperature for perishable groceries during transport
Supervisor
Walgreens
Pensacola
09.2012 - 10.2018
- Supervised staff to ensure exceptional customer service and satisfaction.
- Coordinated daily operations to maintain store efficiency and productivity.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved customer complaints promptly to enhance shopping experience.
- Resolved customer complaints promptly to enhance the shopping experience.
- Conducted regular team meetings to communicate updates and expectations effectively.
- Implemented loss prevention strategies to minimize theft and shrinkage.
Cashier
Whataburger
Pensacola
05.2007 - 08.2010
- Processed customer transactions efficiently and accurately at a fast-paced restaurant.
- Handled cash and credit card payments while ensuring compliance with company policies.
- Assisted customers with menu selections and provided information about daily specials.
- Collaborated with team members to ensure smooth service during busy periods.
- Trained new employees on register operations and customer service protocols.
- Maintained cleanliness and organization at the front counter and dining area.
Education
Pensacola State College
Pensacola, FLSkills
- Loan processing
- Loan application review
- Loan submissions
- Document preparation
- Document verification
- Application tracking
- Underwriting submission
- Regulatory compliance
- Customer communication
- Client consultation
- Customer service
- Preparing applications
- Verifying information
- Deadline management
- Time management
- Process improvement
- Process training
- Problem solving
- Attention to detail
- Teamwork and collaboration
- Applicant communication
- Conflict resolution
- Proficient in [software]
Personal Information
Title: Shift Lead/Shift Supervisor
Timeline
Loan Processor
Navy Federal Credit Union
07.2021 - Current
Personal Shopper
Instacart Shoppers
08.2018 - Current
Supervisor
Walgreens
09.2012 - 10.2018
Cashier
Whataburger
05.2007 - 08.2010
Pensacola State College