Chase Holt
Old HIckory,TN
Summary
Proactive Appointment Setter with exceptional sales and customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism.
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
10
10
years of professional experience
Work History
Appointment Scheduler
Pinnacle Home Improvements
2023.12 - 2024.04
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Customer Care Representative
Tractor Supply Company
2015.01 - 2023.12
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Elderly Caretaker
Self-employeed
2013.11 - 2015.06
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
Education
GED -
Tennessee Adult Education
Nashville, TN06.2015
Skills
- Calendar Management
- Meeting deadlines
- Remote Work Capabilities
- Follow-up skills
- Call center experience
- Accuracy and Precision
- CRM Software
- Sales Support
Music
I enjoy playing guitar and making music.
Humor
I love making people laugh and feel comfortable!
Timeline
Appointment Scheduler
Pinnacle Home Improvements
2023.12 - 2024.04
Customer Care Representative
Tractor Supply Company
2015.01 - 2023.12
Elderly Caretaker
Self-employeed
2013.11 - 2015.06
GED -
Tennessee Adult Education
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