CHASE KRAEMER
Austin,TX
Summary
Self-motivated professional with over 30+ years of experience in Applied Radiological Practices. This includes 17 years in Applications Environments. Very dependable contributor focused on accurately documenting customer events and to always seek to improve on customer relationships. Eager to contribute to the overall satisfaction of the team effort
Overview
30
30
years of professional experience
Work History
Director Strategic Accounts & Customer Success
iCAD,Inc
Nashua, NH
03.2020 - Current
- Oversaw key customer relationships to close strategic opportunities.
- Maintained large customer accounts to provide concierge services.
- Demonstrated and explained Mammography AI product features and benefits to overcome customer objectives.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
- Met with customers to discuss best practices and drive outcomes.
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Designed processes to drive results and identify improvements.
- Planned and delivered training sessions to improve end user (customer) acceptance and competency using our products..
Manager - Clinical Applications
ICAD, Inc
Nashua, NH
03.2007 - Current
- Developed, maintained, and archived project documentation
- Developed Training Materials for both Clinical Applications Team as well as End Users (Radiologists)
- Managed Team of 5 Clinical Product Specialists
- Performed a variety of Installation + Applications across iCAD's large install base
- Lead for all KOL Client installations
- Worked closely with Product Development and R & D for improvements and future releases.
Travel CT Technologist
01.2001 - 03.2007
CT Technologist
The Heart Hospital of Austin
Austin, TX
06.1998 - 03.2001
- CT Technologist working with Electron Beam scanner
- Performed a wide variety of exams including a large volume of Pulmonary Embolism, Arterial Runoffs and Cardiac Scoring
- Responsible for producing the initial Cardiac Scoring results using Vital Images software
- Worked very closely with Cardiologists as well as Radiologists.
Manager
San Jacinto Methodist Hospital
Baytown, TX
07.1995 - 03.1998
- Managed 38 employees with continuous coaching and mentoring
- Responsible for creating employee schedules
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Created Depart of Radiology Safety Program
- Created Radiology + Emergency Response Team, which worked to continuously improve exam times and identify areas of improvement in an extremely fast-growing ER setting.
Radiology + CT Technologist
Baptist Hospital
Liberty, TX
04.1993 - 06.1995
Travel Technologist
Aureus Medical
- Would work at a variety of locations throughout the USA under contract from 3 months to 1 year (most would end up at 1 year)
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images
- Performed a variety of CT Exams across all aspects of a Radiology Department
- Worked on a very wide variety of software platforms from both RIS, HIS & PACS environments.
Extended Weekend Technologist
- All General Radiography and CT exams produced
- Teleradiology
Education
Associate of Science -
Baptist Hospital School of Radiological Technology
06.1993
Skills
- Workflow processes
- Active Listening
- Information system expertise
- Planning and Coordination
- Training and Development
- Teamwork and Collaboration
- Written Communication
- Critical Thinking
- Multitasking Abilities
- Dependable and Responsible
- Relationship Building
Additional Information
- Awards , 2009 - 2018 - Service Team Member of the Year (ICAD) 1997 - Employee of the Year (San Jacinto Methodist Hospital)
Timeline
Director Strategic Accounts & Customer Success
iCAD,Inc
03.2020 - Current
Manager - Clinical Applications
ICAD, Inc
03.2007 - Current
Travel CT Technologist
01.2001 - 03.2007
CT Technologist
The Heart Hospital of Austin
06.1998 - 03.2001
Manager
San Jacinto Methodist Hospital
07.1995 - 03.1998
Radiology + CT Technologist
Baptist Hospital
04.1993 - 06.1995
Travel Technologist
Aureus Medical
Extended Weekend Technologist
Associate of Science -
Baptist Hospital School of Radiological Technology
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