Chase Kramer
Frisco
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving, and time management skills. Exceptional communicator and team player trained in building customer relations as well as serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Elmer Swim School
Frisco
05.2025 - Current
- Assisted customers with swim class registrations and scheduling.
- Resolved customer complaints effectively to ensure satisfaction.
- Responded to inquiries via phone, email, and in-person interactions.
- Educated parents about swim safety and program details.
- Coordinated with instructors to facilitate smooth class operations.
- Maintained accurate records of customer interactions and feedback.
Swim Teacher
Elmer Swim School
Frisco
11.2024 - Current
- Gained experience in high-stress situations while maintaining attention to detail.
- Excelled in communicating effectively and efficiently.
- Ability to maintain professionalism, patience, and kindness.
- Provided feedback and coaching to enhance swimmer performance and confidence.
- Organized swim meets, ensuring compliance with safety regulations and event protocols.
Crew Member
Peach Cobbler Factory
Frisco
10.2024 - 11.2024
- Handled cash and card transaction through the system and register
- Baked and prepared many pastries such as cookies and cobblers
- Maintained cleanliness and tidiness while working through rushes
- Worked in a kitchen along with managing customers with great customer service
Referee
Soccer referee
Frisco
03.2019 - 10.2024
- Manage payment transactions in cash, often requiring quick mental calculations
- Provide detail-oriented management of the game under pressure with accuracy
- Commended by many managers as dedicated and accurate
- Maintain focus for long periods of time while doing multiple tasks simultaneously
Education
High School Diploma -
Lone Star High School
Frisco Texas05.2026
Pharmacy Technician certification course - Pharmacology
Collin College
Allen, TX05.2025
Skills
- Customer service
- Effective communication
- Attention to detail
- Time management
- Problem resolution
- Event coordination
- Team collaboration
- Problem-solving
Certification
- BLS certified, American Heart Association, 05/01/26
- CPR certified, American Heart Association, 05/01/26
- AED certified, American Heart Association, 05/01/26
- Food handler certification, Learn2Serve
Activities
- Refereed the Miracle League, a soccer league for kids with disabilities
- Member of Teen Readers, a high school club where we read to elementary schoolers
- Elementary school Volunteer, volunteered to set up events for elementary schools and provide service to kids and teachers.
Timeline
Customer Service Representative
Elmer Swim School
05.2025 - Current
Swim Teacher
Elmer Swim School
11.2024 - Current
Crew Member
Peach Cobbler Factory
10.2024 - 11.2024
Referee
Soccer referee
03.2019 - 10.2024
High School Diploma -
Lone Star High School
Pharmacy Technician certification course - Pharmacology
Collin College