Client Relationship Management: Build and maintain strong relationships with existing clients, understanding their specific logistics needs and ensuring high levels of customer satisfaction.
New Business Development: Cultivate leads, convert them into new accounts through effective sales strategies.
Market Research: Stay informed about industry trends, market conditions, and competitive offerings to make informed decisions and propose innovative solutions to clients.
Proposal and Quote Generation: Prepare and present proposals and quotes to clients, offering tailored logistics solutions that align with their supply chain requirements and budget constraints.
Cross-Functional Collaboration: Collaborate with internal teams, such as operations and customer service, to ensure seamless execution of logistics solutions and meet client expectations.
Reporting and Analysis: Generate and analyze data and performance KPI metrics to provide clients with insights and recommendations for process improvements and cost savings.
Operations Manager
COYOTE LOGISTICS
01.2015 - 01.2021
Oversaw and optimized the day-to-day logistics operations
This role involved managing a team of logistics coordinators, ensuring the efficient movement of shipments, and maintaining high service standards
Monitored and improved processes, managed carrier relationships, and addressed any operational challenges that may arise to ensure the smooth execution of transportation services and the satisfaction of clients
Maintained responsibility for compliance within industry regulations, maintaining accurate records, and providing strategic leadership to enhance operational efficiency and meet organizational objectives.
Operations Coordinator
COYOTE LOGISTICS
01.2011 - 01.2015
Managed day-to-day activities of shipments, coordinating with carriers, and ensuring on-time deliveries.
Maintained order processing, tracking shipments, and communicate with clients and carriers to address issues and provide updates.
Ensuring optimization of transportation routes, monitor compliance with industry regulations, and maintain accurate records, contributing to the overall efficiency and success of the logistics brokerage's operations.