Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chase Moore

Lebanon,MO

Summary

Seasoned operations manager with over 2 years of experience optimizing processes and driving efficiency in fast-paced environments. Proven track record of streamlining operations, reducing costs, and improving productivity across manufacturing, logistics, and supply chain functions. Adept at fostering cross-departmental collaboration and cultivating high-performing teams to achieve organizational goals. Seeking to leverage expertise in operations management to drive results as an operations manager at Under Canvas.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Operations Manager

Under Canvas
04.2024 - Current
  • Oversee day-to-day productivity for all 40 team members.
  • I am responsible for overseeing and coordinating day-to-day operations of company.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with guests to build connections and nurture relationships.
  • I was responsible for constructing the schedule for a department of roughly 40 team members.
  • Handled problematic guests to assist lower-level employees and maintain excellent customer service.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Front Desk Supervisor

Under Canvas
04.2023 - 10.2023
  • Supervise front desk staff, including training, scheduling, and performance management.
  • Provide excellent customer service to guests, handling inquiries, requests, and complaints in a timely and professional manner.
  • Oversee check-in and check-out process, ensuring accuracy and efficiency.
  • Manage room reservations, including booking, cancellations, and modifications.
  • Handle guest billing and payment processing, ensuring accuracy and compliance with hotel policies.
  • Build and maintain positive relationships with guests, addressing their needs and ensuring memorable stays.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly.
  • Provide ongoing training and development to front desk staff, ensuring they are equipped with skills and knowledge to excel in their roles.
  • Prepare daily reports on occupancy, revenue, and other front desk metrics, providing insights to management.

Banquet Server

Hereford House
08.2022 - 04.2023
  • Assist with setting up banquet and event spaces according to predetermined layouts and specifications, including tables, chairs, linens, and decorations.
  • Serve food and beverages to guests in a courteous and efficient manner, following established service standards and protocols.
  • Ensure tables are properly set and maintained throughout the event, including clearing plates, refilling drinks, and resetting for the next course.
  • Coordinate with kitchen staff, bartenders, and other servers to ensure timely delivery of food and beverages and address any guest requests or concerns promptly.
  • Interact with guests in a friendly and professional manner, responding to inquiries, making recommendations, and ensuring their needs are met throughout the event.
  • Assist with cleanup and breakdown of event spaces after the event, including clearing tables, removing linens, and returning equipment to storage areas.
  • Collaborate with fellow banquet servers and event staff to ensure smooth and efficient execution of events, supporting each other as needed to deliver exceptional service.

Education

Bachelor of Science - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
05.2027

Associate of Arts -

Metropolitan Community College - Kansas City
Kansas City, MO
12.2022

High School Diploma -

Lebanon High School
Lebanon, MO
05.2022

Skills

  • Operations Management
  • Emotional Intelligence
  • Deadline Oriented
  • Staff Training and Development
  • Excel spreadsheets
  • Data entry background

Certification

Servsafe Manager

Timeline

Operations Manager

Under Canvas
04.2024 - Current

Front Desk Supervisor

Under Canvas
04.2023 - 10.2023

Banquet Server

Hereford House
08.2022 - 04.2023

Bachelor of Science - Business Administration And Management

Southern New Hampshire University

Associate of Arts -

Metropolitan Community College - Kansas City

High School Diploma -

Lebanon High School

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Chase Moore