Emmy Ostrander
Lansing
Summary
Dedicated and adaptable leader with a strong background in training and operational management for large teams ranging from 45-70 employees. Consistently demonstrates the ability to maintain a high volume business through abilities including building schedules to support sales and meet labor goals, ensure equipment and facility maintenance is prioritized, encouragement, all while maintaining a culture built on unity, teamwork, and kindness. With a “lead from the front” management style has been successful in training over 100 team members, shift leads, traveling trainers, and managers-in-training, with many who grew into new leadership roles including being able to efficiently run their own stands. Highly regarded by peers in management to team members I have helped develop in addition to our truck drivers and regular customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Stand Manager
7 Brew Coffee
Lansing, MI
12.2024 - 06.2026
- Managed day to day operations ensuring that production ran smoothly while maintaining a 60-70 team member roster to support the businesses needs
- interviewed, hired, and trained new team members
- proficient at verifying i-9s and onboarding new employees
- trained and developed team members into higher roles including shift lead, traveling barista trainer, and stand managers
- Developed personalized training materials for all types of learners to better support the team
- ensured payroll was accurate and discrepancies were fixed for all hourly employees working in the stand while ensuring no overtime or minor violations occurred
- built schedules to support sales and optimize customer experience
- monitored weekly product variances and upcoming promotions to ensure little to no shortage or excess of product occurred
- performance of regular maintenance and upkeep on machines and facility to ensure that the operation could run efficiently
- actively coached:
- following the recipe book to ensure drink consistency
- limiting waste
- maintaining a clean work environment that followed all Michigan health codes
- kindness and positive customer interactions
- speed
- written policies and expectations
- maintained high morale through holding equal standards, providing coaching and corrective action when necessary
- established a strong work culture rooted in teamwork, kindness, and growth mindset
- fostered a positive community presence
- defined and reached monthly goals for the team to improve operations and customer experience including lowering ticket times and reaching 100% completion on all Zenput tasks
- borrowed in other stands to ensure the high volume opening was successfully managed and supported
- established strong vendor relationships
PERColator (Store Trainer)
Biggby Coffee
Lansing, MI
11.2023 - 12.2024
- Crafted beverages and food for both drive thru and walk up orders
- Maintained a clean work space
- Opened and closed the store
- Led teams of up to 6 on shift ensuring urgency and customer satisfaction within a small and fast paced environment
- Held responsibility to make sure all employees were following workplace procedures while retraining and issuing write ups when necessary
- Interviewed all potential new hires
- Welcomed and trained new hires ensuring they were able to perform all expectations
- Managed social media accounts including promoting new offers and promotions
- Trained all employees on new seasonal offers
- Ensured that all merchandise and displays were updated and maintained presentable
Barista Trainer
Starbucks Coffee
Lansing, MI
04.2021 - 03.2024
- Crafted beverages ensuring recipe accuracy and preparing food for both cafe and drive thru orders
- Led the team in creating better drive-thru times
- Trained new baristas on beverage preparation and customer service standards.
- Maintained a clean workspace along with cafe
- Opened and closed the store
- Completing and arranging Doordash orders
- Participated in clean plays regularly
- Weekly shared tip counter and distributor
- Trained new employees through the barista training program
- Coffee Academy certified
- Ran training pods for new coffee seasons
- Set up new merchandise and displays for new coffee seasons
Education
Associate of General Studies - Business
Lansing Community College
Lansing, MISkills
- Day to day management of operations and efficiency with teams of up to 70
- Employee recruitment, hiring, and training
- Individual employee and team development
- Scheduling
- Inventory ordering and counting for weekly volume up to 90k
- Health and safety compliance
- Store equipment and facility maintenance
- Excellent communication
- Verifying i9s and onboarding new team members
- Cost control through KPIs
- Problem resolution
- Time management and the ability to multitask
Accomplishments
- Supervised team of 70 staff members.
- developed hundreds of baristas and shift leads throughout my 5 years in coffee.
- Trained 4 stand managers.
- Managed two high volume new stand openings.
- Broke the franchises' BOGO hour for 4 consecutive months out of all 31 stands.
- Won 3rd place in the franchises' KPI competition excelling in meeting ticket times, labor hour targets, and reaching a gross profit margins weekly.
Certification
- ServSafe Certified
Timeline
Stand Manager
7 Brew Coffee
12.2024 - 06.2026
PERColator (Store Trainer)
Biggby Coffee
11.2023 - 12.2024
Barista Trainer
Starbucks Coffee
04.2021 - 03.2024
Associate of General Studies - Business
Lansing Community College
2025 KPI winner
Out of 31 stands we won 3rd place overall in a KPI competition focusing on ticket times, labor hour targets, and gross profit. Me and three other managers were flown out to Boston to share how we were able to meet our KPIs despite all the challenges faced.