Chase Saxton
Argyle
Summary
Operations professional with extensive experience in streamlining workflows and enhancing user experiences through effective CRM onboarding and training. Proven track record in managing high-volume administrative tasks and improving process compliance.
Overview
13
13
years of professional experience
Work History
Senior Enablement Manager
American Restoration
11.2025 - 03.2026
- Supported CRM onboarding initiatives for new users, ensuring successful adoption and utilization across multiple departments.
- Delivered training sessions and ongoing coaching to employees on CRM processes, workflows, and best practices.
- Provided user support and troubleshooting assistance, resolving system issues and improving overall user experience.
- Monitored CRM usage and adoption metrics, identifying opportunities to increase engagement and process compliance.
- Maintained training documentation, process guides, and internal knowledge resources to support operational consistency.
- Coordinated communication between internal stakeholders and external CRM partners to facilitate issue resolution and process improvements.
- Generated reports and analyzed operational data to support leadership decision-making.
- Assisted with special projects focused on workflow enhancement, process standardization, and organizational efficiency.
Senior Enterprise Sales Specialist
Trend Micro, Inc.
07.2016 - 01.2024
- Coordinated onboarding and training activities for new employees across Enterprise and Federal teams.
- Managed Salesforce user administration, licensing requests, permissions, and system access processes.
- Maintained detailed records, documentation, and operational reports supporting executive leadership and sales teams.
- Collaborated with multiple departments to ensure compliance with internal processes and operational standards.
- Served as a key point of contact for internal stakeholders, resolving issues and providing timely support.
- Streamlined administrative workflows, improving efficiency and consistency across teams.
- Assisted with forecasting, reporting, and data validation to ensure accuracy and completeness.
- Supported leadership with project coordination, scheduling, documentation management, and process implementation.
Inside Channel Account Manager
Trend Micro, Inc.
10.2014 - 07.2016
- Managed partner onboarding activities and supported channel account operations.
- Maintained accurate records and documentation related to partner programs and licensing.
- Coordinated communication between internal departments and external partners.
- Assisted with reporting, account management activities, and operational support functions.
Senior Administrative Assistant / Executive Assistant
Trend Micro, Inc.
06.2013 - 10.2014
- Managed senior leadership calendars, coordinated meetings, arranged travel, and prepared documentation to ensure seamless operations.
- Managed confidential information and maintained organized records systems.
- Coordinated onboarding logistics and managed administrative processes to improve new employee integration.
- Facilitated cross-functional projects and streamlined departmental communications to enhance collaboration.
Education
Bachelor of Fine Arts (BFA) - Music Theatre
Elon University
Elon, NC05-2009
Skills
- Employee Enablement
- Training Development
- CRM Strategy
- Client services
- Process Improvement
- Workflow Optimization
- Project scheduling
- Data reporting
- Cross-functional collaboration
- Records Management
- Microsoft Office Suite
- User Experience Design
- Policy compliance
- Relationship management
Websites
Timeline
Senior Enablement Manager
American Restoration
11.2025 - 03.2026
Senior Enterprise Sales Specialist
Trend Micro, Inc.
07.2016 - 01.2024
Inside Channel Account Manager
Trend Micro, Inc.
10.2014 - 07.2016
Senior Administrative Assistant / Executive Assistant
Trend Micro, Inc.
06.2013 - 10.2014
Bachelor of Fine Arts (BFA) - Music Theatre
Elon University