Chase Sterling
Norman,United States
Summary
Current casino employee with over 6 years of a variety of customer service related occupations.
Overview
7
7
years of professional experience
Work History
Blackjack Dealer
Chickasaw Nation
11.2021 - Current
- Dealt cards and winnings to customers.
- Communicated with winners and losers about processes.
- Opened and closed Blackjack and Ultimate Texas Hold'em game tables and cash floats by receiving, verifying and recording cash wages.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Floor Attendant
Chickasaw Nation
05.2021 - 11.2021
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Dispensed machine payouts and provided change for players.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
Security Officer
Chickasaw Nation
10.2020 - 05.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Permitted authorized persons to enter property and monitored entrances and exits.
- Warned violators of rule infractions such as loitering, smoking or carrying forbidden articles.
- Verified compliance with internal policies during monetary transportation activities.
Surveillance Officer
Chickasaw Nation
07.2019 - 10.2020
- Monitored guests for signs of suspicious or criminal activity.
- Updated daily logs and produced reports outlining surveillance activities.
- Monitored gambling activities for compliance with state and local regulations.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
Casino Cage Cashier
Chickasaw Nation
08.2018 - 04.2019
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Handled money, ticket and chips exchanges for customers.
Security Officer
Chickasaw Nation
11.2017 - 08.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Permitted authorized persons to enter property and monitored entrances and exits.
- Warned violators of rule infractions such as loitering, smoking or carrying forbidden articles.
- Verified compliance with internal policies during monetary transportation activities.
Education
Associate of Science - Chemistry
Oklahoma City Community College
Oklahoma City, OKSkills
- Cash Handling
- Spanish fluency
- Crowd control
- Politeness
- Guest service
- File management
- Word processing
- Good Telephone Etiquette
- Multitasking Abilities
Timeline
Blackjack Dealer
Chickasaw Nation
11.2021 - Current
Floor Attendant
Chickasaw Nation
05.2021 - 11.2021
Security Officer
Chickasaw Nation
10.2020 - 05.2021
Surveillance Officer
Chickasaw Nation
07.2019 - 10.2020
Casino Cage Cashier
Chickasaw Nation
08.2018 - 04.2019
Security Officer
Chickasaw Nation
11.2017 - 08.2018
Associate of Science - Chemistry
Oklahoma City Community College
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