Summary
Overview
Work History
Education
Skills
Timeline
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Chase Thompson

Riverview,FL

Summary

Dedicated customer service and sales professional with a diverse background spanning healthcare, cryptocurrency, and data services industries. Adept at navigating complex systems, fostering client relationships, and resolving issues in fast-paced environments. Seeking to leverage broad expertise to drive company success and pursue professional growth.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
10.2021 - 09.2024
  • Expertly managed inbound customer inquiries for Coinbase, delivering efficient and professional support for a wide range of crypto payment-related concerns.
  • Demonstrated strong technical proficiency by navigating complex software systems and databases, ensuring accurate access and updates to sensitive customer account information.
  • Implemented rigorous security protocols to verify customer identities and account details, maintaining strict compliance standards for all account-related actions.
  • Meticulously documented each customer interaction in Coinbase's proprietary system, creating detailed tickets with comprehensive information and step-by-step resolution processes.

Marketplace Representative

Maximus Federal Services
06.2020 - 08.2021
  • Guided customers through the Health Insurance Marketplace (healthcare.gov) application, enrollment, and plan selection processes, leveraging extensive knowledge of ACA policies and procedures.
  • Helped clients understand their eligibility for premium tax credits and other cost-saving measures available through the Marketplace.
  • Assisted clients in locating in-network healthcare providers and services, ensuring optimal coverage and minimizing out-of-pocket costs.
  • Assisted small businesses in navigating the Small Business Health Options Program (SHOP) Marketplace, facilitating group plan selections.

Transfer Agent

Policyscout
08.2019 - 05.2020
  • Managed high-volume outbound calls using an automated dialing system, connecting with potential clients interested in various types of health insurance.
  • Conducted initial screenings using scripted questions to determine customer eligibility.
  • Provided concise, accurate information about health insurance options, addressing customer queries and concerns to build trust and facilitate smooth transfers.
  • Consistently met or exceeded daily performance metrics, including call volume targets and successful transfer rates.

Education

High School Diploma -

Riverview High School
Riverview, FL
04-2019

High School Diploma -

Riverview High School
Riverview, FL
04-2019

Skills

Customer Service

Communication Skills

Problem-Solving

Microsoft Teams

Data Entry

CRM Software Proficiency

Healthcare Policy Knowledge

Account Management

Timeline

Customer Service Representative

Teleperformance USA
10.2021 - 09.2024

Marketplace Representative

Maximus Federal Services
06.2020 - 08.2021

Transfer Agent

Policyscout
08.2019 - 05.2020

High School Diploma -

Riverview High School

High School Diploma -

Riverview High School

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Chase Thompson