Chase Williams
Seattle,United States
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Store Manager
Psycho Bunny
01.2023 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings, improving survey scores from 60% satisfactory to 80% within first 30 days
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
Guideshop General Manager/ Interim Area Manager
Bonobos
08.2021 - 01.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Pacific North West Interim Area Manager, oversaw the daily operations of our five PNW locations in WA, CO, and UT through weekly conference calls, individual touchbases with store teams, and store visits leading to a 7% beat in overall target sales for the area in Q4 2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Ended fiscal year 2021 with a 12% beat to target and 2% beat to 2019 one of only three stores in the lane to comp pre pandemic net volume
General Manager
Paper Source
02.2020 - 10.2021
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Collaborated with local artists to create customer workshops to showcase products and teach new skills
Dual Store Manager
Michael Kors
04.2018 - 02.2020
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Year over year increases to planned sales in both locations
Accessories Division Manager
Nordstrom
04.2013 - 03.2018
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Created and implemented daily planning guide and daily schedule that was adapted for all shoe floors company wide
- Consistently beat sales plan year over year to maximize division profitability
- Managed team of 40+ employees across four separate departments and implemented training sessions to increase product knowledge across the division to increase cross selling potential and maximize profits
Education
Social Work
Oakland Community College
Bloomfield Hills, MISkills
- Team leadership and coaching
- Relationship building and management
- Recruitment
- Training and Development
- New hire processing
- Payroll administration
Timeline
Store Manager
Psycho Bunny
01.2023 - Current
Guideshop General Manager/ Interim Area Manager
Bonobos
08.2021 - 01.2023
General Manager
Paper Source
02.2020 - 10.2021
Dual Store Manager
Michael Kors
04.2018 - 02.2020
Accessories Division Manager
Nordstrom
04.2013 - 03.2018
Social Work
Oakland Community College
Similar Profiles
Natalia RamirezNatalia Ramirez
Sales Associate at Psycho BunnySales Associate at Psycho Bunny
Sebastian PortuguezSebastian Portuguez
Sales Associate at Psycho BunnySales Associate at Psycho Bunny
Wyatt Dattile-OrtlipWyatt Dattile-Ortlip
Sales Associate at Psycho BunnySales Associate at Psycho Bunny
Santino LopezSantino Lopez
Sales Associate at Psycho BunnySales Associate at Psycho Bunny
Heather Lange-WilsonHeather Lange-Wilson
EUC Analyst at MultiCareEUC Analyst at MultiCare