Chasidee White
Midwest City
Summary
Dynamic customer service professional with a proven track record at Oklahoma Student Loan Authority, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction and training new staff, while adeptly managing high-volume inquiries and maintaining accurate records. Proficient in Microsoft Office, ensuring data integrity and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Oklahoma Student Loan Authority
10.2022 - 10.2025
- Maintained accurate records of customer interactions and transactions
- Adapted quickly to new policies, procedures, and technologies as required
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating account issues, ensuring timely resolution and satisfaction.
- Trained new representatives on call handling procedures and company policies for consistent service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reconciled discrepancies in payment records to ensure accuracy and consistency.
Supervisor
Oklahoma State Fair, Impact Catering
01.2019 - 09.2023
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained new employees on operational procedures and best practices.
- Coordinated inventory management, maintaining optimal stock levels to meet demand.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Education
High School Diploma -
Midwest City High School
Midwest City, OKSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Office and Outlook
- Problem-Solving
- Multi-Tasking
- Working with high volume
- Handling confidential information
Timeline
Customer Service Representative
Oklahoma Student Loan Authority
10.2022 - 10.2025
Supervisor
Oklahoma State Fair, Impact Catering
01.2019 - 09.2023
High School Diploma -
Midwest City High School
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