Chasidy Bracetty
Atlanta,GA
Summary
Diligent Customer Service Representative with background in providing compassionate care to individuals. Known for fostering supportive environment and assisting with daily activities to enhance client well-being. Demonstrated ability to manage schedules and maintain open communication with professionals and families.
Overview
17
17
years of professional experience
Work History
Caregiver
Care Plus
05.2022 - 09.2023
- Cared for VA and dementia clients with grace in their homes however required and requested.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Legal Law Library Clerk
Conner & Winters
05.2019 - 06.2021
- Managed law library & archives.
- Ensured most accurate edition was present.
- Gathered material for attorneys per case type.
- Picked up lunches for conferences and staff.
- Handled Courthouse filings.
- Assisted Paralegals for selected task.
- Provided backup for front desk.
- Stocked breakroom & workrooms.
- Created a welcoming environment within the law library, fostering productive study habits among users and encouraging frequent visits.
- Collaborated with legal professionals to identify research needs and develop customized resource lists for specific cases.
- Provided exceptional customer service to patrons, addressing inquiries promptly and accurately.
Legal Assistant
Roberson, Kolker, Cooper & Goeres
02.2019 - 04.2019
- Prepared pleadings, Briefs, correspondences, Affidavits, Discovery documents, and any required documents requested per dictation.
- Opened and assembled new files.
- Handled Courthouse filings.
- Completed attorney mileage and travel reimbursement sheets.
- Submitted Answer and Discovery dates for docketing.
- Organized and inserted all necessary documents to appropriate files.
- Provided clients copies of pleadings and requested documents.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines,motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Legal Assistant
Hartzog, Conger, Cason & Neville
07.2018 - 10.2018
- Handled the Oil and Gas department's filing.
- Assembled new files.
- Drafted Affidavits of mailing for all Orders, Applications, Entry of Appearances, Notices to Protest, Motions, Notices, Publications and Nunc Pro Tuncs.
- Copied daily outgoing pleadings to be filed with the Oklahoma Corporation Commission.
- Docketed the firm’s Hearings and cured scheduling conflicts.
- Retrieved, organized and loaded files set for Hearing.
- Emailed client copies of daily pleadings filed with the Oklahoma Corporation Commission.
- Monitored Oklahoma Corporation Commission Docket in order to detect and log the firm’s cases.
- Completed daily Oklahoma Corporation Commission runs to Cashier, Judges, and Clerks.
- Managed mail return and logged for client billing.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Legal Assistant
McCoy & Orta, P.C.
11.2017 - 02.2018
- Reproduced, organized and audited integrated closing packets for close of escrow.
- Adjusted the table of content sections for Deeds of Trust and Assignments of Leases and Rents.
- Managed the hyper linking and design of sections in electronic title commitments.
- Created loan closing binders, red-welds, and CD’s.
- Generated FEDEX, UPS and USPS for matters pertaining to origination.
- Prepared Uniformed Commercial Codes and sent for filing.
- Provided document formatting repair and document conversions.
- Assisted the Human Resources Manager in year end and day to day filing and assertions of checks.
- Covered front desk in times of need and delivered bank deposits.
- Implemented a more efficient filing system for all closed origination referrals.
- Streamlined communication between legal team members, fostering collaborative work environment.
Judgment Team Lead
Baer & Timberlake P.C.
03.2013 - 02.2017
- Produced high-level communications ranging from highly confidential to policies and procedures.
- Introduced unresolved client and court grievances to designated departments.
- Directed curative cases and subsequent document preparation.
- Weekly attended Sheriff Sales adhering to each client’s specific bidding instructions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Docketed Hearings, Court deadlines, Sales, Motions and employee scheduling
- Drafted Motion for Summary Judgments, Military Affidavits, and any document required to obtain Judgment.
- Established processes that decreased error applicable to each client’s diverse directives.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Administrative Assistant to CEO
OFS, Inc.
11.2012 - 03.2013
- Implemented processes and procedures that increased operational efficiency while managing daily functions of the office and premises.
- Maintained strict confidentiality with sensitive information, financial documents, records and personal matters.
- Liaised between staff and drivers.
- Assisted logistics and dispatch.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Rural Carrier
United States Postal Service
08.2012 - 11.2012
- Sorted, cased, collected and delivered mail.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
Lead Dispatcher
Imperial Towing
10.2010 - 06.2012
- Point of contact for AAA staff.
- Maintained 26 drivers’ servicing and emergency roadside assistance calls via radio.
- Politely assisted customers via telephone.
- Communicated with vendors regarding tow availability and special orders.
- Handled daily heavy flow of paperwork and cooperated with the accounting department on invoicing problems.
- Developed a reputation as an efficient service provider with high levels of accuracy.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
Manager
Cash Express
06.2006 - 09.2010
- Reviewed all loan documents and agreements for completion and validity.
- Confirmed employment dates salary.
- Approved or disapproved loan applications based on merit and level of financial viability.
- Approved applications, and evaluated client credit history.
- Ensured full data collection, application completion, and client satisfaction.
- Completed monthly pay roll and daily bank account balance.
- Maintained monthly profit and bonus percentages.
- Developed a reputation as an efficient service provider with high levels of accuracy.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Psychology
Eastern Oklahoma State College
01.2003
Skills
- Customer-focused service
- Effective prioritization under pressure
- Methodical organization
- Proficient in working independently under pressure
- Skilled in using PowerPoint, Word Perfect, and Olympus Pro Dictation
- Skilled in de-escalation techniques
- Experienced with BKFS, Venderscape, Lenstar, Clairefire, and Equator
- Energetic problem solver
- Typing speed of 55 WPM
- Empathetic communication
Timeline
Caregiver
Care Plus
05.2022 - 09.2023
Legal Law Library Clerk
Conner & Winters
05.2019 - 06.2021
Legal Assistant
Roberson, Kolker, Cooper & Goeres
02.2019 - 04.2019
Legal Assistant
Hartzog, Conger, Cason & Neville
07.2018 - 10.2018
Legal Assistant
McCoy & Orta, P.C.
11.2017 - 02.2018
Judgment Team Lead
Baer & Timberlake P.C.
03.2013 - 02.2017
Administrative Assistant to CEO
OFS, Inc.
11.2012 - 03.2013
Rural Carrier
United States Postal Service
08.2012 - 11.2012
Lead Dispatcher
Imperial Towing
10.2010 - 06.2012
Manager
Cash Express
06.2006 - 09.2010
Psychology
Eastern Oklahoma State College
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