Chasidy Green
Shreveport,LA
Summary
Self-motivated and detail-oriented customer service professional with extensive experience in remote roles. Adept at efficiently handling customer inquiries, resolving escalations, and managing accounts. Thrives in fast-paced virtual environments and has a proven track record of delivering exceptional service. Confident in ability to exceed expectations and contribute to the success of any team or organization.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Carenet Healthcare Remote
11.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Outbound calls to patients to schedule their healthcare visits with a nurse practitioner.
- Managed to call out to 100-200 members a day to schedule in home healthcare visits
Customer Service Agent
Everise Work From Home Experian
02.2024 - 11.2024
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Maintained accurate records of all credit-related activities, facilitating efficient reporting and analysis for management review.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Managed 70-80 calls from customers a day
Work From Home Agent
Loancare Servicing Center
12.2023 - 02.2024
- Enhanced underwriting efficiency with thorough risk assessments and timely decision making
- Reduced processing times for mortgage applications, ensuring prompt customer service and satisfaction
- Collaborated with loan officers to resolve discrepancies in application materials, streamlining the approval process
- Identified opportunities for process improvements, implementing changes that increased overall department efficiency
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
Work From Home Agent
Sallie Mae Collections
06.2023 - 12.2023
- Contacted customers regarding their bills
- Assisted customers who weren't able to make their monthly payments
- Offered programs to customers who were facing financial issues of any sort
- Helped customers with money management or payment plans
- Collected on payments that were 0-120+ past due.
Work From Home Agent
Sallie Mae Student Loan Services
04.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates
- Collaborated with team members to ensure seamless communication and coordination across various departments
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions
- Assisted customer with online applications
- Provided reasons as to why applications were denied
- Assisting customers with online accounts
Receptionist
Holiday Inn Express Hotel
01.2020 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Customer Service Representative
Sprint
03.2018 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes
- Handled customer inquiries and suggestions courteously and professionally
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Responded to customer requests for products, services, and company information.
Cashier
Wendys Resturant
01.2014 - 03.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
South Wood HighSchool
Shreveport, LA05.2014
Skills
- CRM software ( Salesforce, Zendesk etc )
- Live Chat & Email
- Remote Tools
- Customer Complaint Resolution
- Call Center Experience
- Billing & Account Management
- Virtual Team Collab
- Self Motivation & Time Management
Languages
English
Full Professional
Timeline
Customer Care Representative
Carenet Healthcare Remote
11.2024 - Current
Customer Service Agent
Everise Work From Home Experian
02.2024 - 11.2024
Work From Home Agent
Loancare Servicing Center
12.2023 - 02.2024
Work From Home Agent
Sallie Mae Collections
06.2023 - 12.2023
Work From Home Agent
Sallie Mae Student Loan Services
04.2022 - 05.2023
Receptionist
Holiday Inn Express Hotel
01.2020 - 03.2021
Customer Service Representative
Sprint
03.2018 - 10.2019
Cashier
Wendys Resturant
01.2014 - 03.2017
High School Diploma -
South Wood HighSchool
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