Chasidy Koltz
Richmond
Summary
Highly motivated and customer-oriented professional with a strong track record of delivering exceptional customer service. Demonstrates self-taught computer skills and relevant coursework in IT, resulting in a diverse skill set to effectively address technical needs and provide outstanding support.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
Vector Security
09.2023 - Current
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Cart to Curb
Wegmans
01.2020 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Managed time efficiently in order to complete all tasks within deadlines
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
Education
Bachelor’s Degree - Cybersecurity
Western Governors University
Salt Lake City, UT2024
No Degree - Cybersecurity
Piedmont Virginia Community College
Charlottesville, VAHigh school degree -
Fluvanna County High School
Palmyra, VA05.2019
Skills
- Member Assistance
- Stocking and Replenishing
- Credit Card Payment Processing
- Account Management
- Staff Training
- Microsoft Word
- Data Recording
- Typing Efficiency- WPM 70
Timeline
Operations Coordinator
Vector Security
09.2023 - Current
Cart to Curb
Wegmans
01.2020 - 09.2023
Bachelor’s Degree - Cybersecurity
Western Governors University
No Degree - Cybersecurity
Piedmont Virginia Community College
High school degree -
Fluvanna County High School
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