Chasin Gladdis
Frisco,Texas
Summary
Healthcare leader with a background in operational leadership and policy development. Exhibits a proven track record of fostering interdepartmental collaboration, leading successful projects from conception to implementation, and ensuring compliance with healthcare regulations. Exceptional in building solid relationships with physicians and teams, promoting high morale, and delivering process improvements. Committed to upholding the highest standards of customer and client services, while adeptly managing fiscal responsibilities and exceeding key performance indicators.
Overview
6
6
years of professional experience
Work History
Health Information Management Director
Medical City Frisco
2021.08 - Current
- Managed EHR and Computer Assisted Coding workflow queues (e.g., HPF, MPF, Cerner, Epic, MEDITECH, 3M 360 Encompass) for the facility.
- Reduced unbilled accounts in pending status from 1.5 days to 0.8 days by enhancing coding accuracy, documentation, and compliance, improving revenue cycle outcomes.
- Delivered quarterly training sessions to Directors/Managers on HIPAA compliance, physician onboarding, and strategic planning.
- Led HIM team through the integration of a newly acquired behavioral health hospital, serving as Meditech Application Analyst to configure, test, and support the new EHR system across two hospitals.
HIM Director In Training
HCA
2019.12 - 2021.08
- Selected to visit multiple hospitals within division to provide support to training teams as part of our internal transition to a newer version of Meditech and Citrix.
- Led the enhancement of patient record and billing inquiries with Patient Access teams, culminating in a more efficient process and significantly boosting patient satisfaction while reducing complaints by 10%.
- Led Residency Onboarding orientation biweekly for 4th quarter, regarding HIPAA compliance and Privacy Rules
- Collaborated closely with cross-functional teams within the revenue cycle, including Accounts Receivable, Patient Access, and Middle Revenue Cycle departments, to optimize workflows, improve data accuracy, and enhance overall financial performance.
Oncology Solutions Team Coordinator
Varian Oncology Systems
2019.01 - 2019.11
- Leveraged sales and marketing data analysis to pinpoint high-potential opportunities within the territory, while ensuring regular feedback loops to enhance company strategies.
- Streamlined contract processing procedures by collaborating with the Legal team, transitioning from SharePoint to Unity-Salesforce platform for improved efficiency.
- Played a key role in business development by supporting the acquisition of new accounts and the expansion of existing ones within the specified geographic area.
Operations Coordinator
Emory Hillandale Hospital
2018.03 - 2018.08
- Assisted in daily Talent Management activities, including tracking the progress of new hires, and administration benefits, compensation, and insurance plans for employees.
- Administered employee satisfaction surveys to 50+ employees and evaluated results to report to office managers
- Developed employee health services policies and quality assurance procedures and provide ongoing employee training
- Conducted monthly patient satisfaction surveys reaching 90+ patients and resulting in continuous quality improvement activities.
Education
Master of Science - Health Care Administration
Georgia Southern University
Statesboro, GA05.2019
Bachelor of Science - Public Health
Georgia Southern University
Statesboro, GA05.2017
Skills
- Electronic Medical Record(EMR) Software
- HIPAA Compliance
- Working knowledge of current JCAHO, state and federal regulations
- Clinical Documentation
- Coding
- Workflow Optimization
- Training and mentoring
- Quality Improvement
- Recruiting and interviewing
- Data privacy
- Trained in Epic/Meditech
- Project Management
- Healthcare Reporting and Dashboards
Leadership
- Member of Toast Masters Club (Speak Up Frisco) 2023-Current
- Committee Volunteer for DFW HIMA 2023-2024
- Member of Leadership Development Committee 2022-2024
Timeline
Health Information Management Director
Medical City Frisco
2021.08 - Current
HIM Director In Training
HCA
2019.12 - 2021.08
Oncology Solutions Team Coordinator
Varian Oncology Systems
2019.01 - 2019.11
Operations Coordinator
Emory Hillandale Hospital
2018.03 - 2018.08
Master of Science - Health Care Administration
Georgia Southern University
Bachelor of Science - Public Health
Georgia Southern University
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