Chasitie Dixson
Dallas,TX
Summary
An organized and self-starting individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance my abilities while contributing to company growth. As well as personal growth within a company.
Overview
9
9
years of professional experience
Work History
Accounting Specialist
Scott and Associates
Carrolton , TX
2023.07 - 2024.02
- Analyzed financial data to ensure accuracy of information and compliance with accounting principles.
- Assisted with the preparation of internal audits by providing requested documentation.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Researched, documented, and resolved complex accounting inquiries from internal departments.
Collections Agent
North Texas Tollway Authority
Dallas , TX
2022.08 - 2023.07
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Updated account status records and collection efforts.
Health Concierge
Aetna
Arlington , TX
2020.02 - 2021.03
- Provided guidance and support to clients regarding their health care needs.
- Conducted research on various health plans to identify coverage options for clients.
- Answered questions on diverse topics, including authorization procedures, copay requirements and premiums.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Funding Customer Service Representative
Willis Towers Watson
Dallas , TX
2019.07 - 2020.02
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Morgage Payment Processor
Pacific Union Financial
Dallas , TX
2014.11 - 2019.05
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Managed timely invoicing of clients and ensured accurate billing details.
- Enhanced customer satisfaction through prompt and courteous handling of all inquiries and complaints.
Education
Class A Barber - Barbering Stylist License
Dallas Barber And Stylist College
Dallas, TX2012-07
High School Diploma -
Lancaster High School
Lancaster, TX2011-06
Skills
- 10-key proficiency
- Statement preparation
- Invoice Processing
- Financial Auditing
- Strategic Planning
- Audit Support
Timeline
Accounting Specialist
Scott and Associates
2023.07 - 2024.02
Collections Agent
North Texas Tollway Authority
2022.08 - 2023.07
Health Concierge
Aetna
2020.02 - 2021.03
Funding Customer Service Representative
Willis Towers Watson
2019.07 - 2020.02
Morgage Payment Processor
Pacific Union Financial
2014.11 - 2019.05
Class A Barber - Barbering Stylist License
Dallas Barber And Stylist College
High School Diploma -
Lancaster High School
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