Chasity Arden-Smith

Reviewed and entered patient prescriptions, maintaining high standards of accuracy and safety.

Coordinated with prescribers to submit medication refill requests, supporting patient medication adherence.

Achieved seamless processing of medication refills by effectively managing phone calls from nurses, prescribers, and patients. Improved clarity on medication inquiries, enhancing overall service quality. Streamlined entry of new medications into QS1, ensuring prompt and precise updates.

Collaborated with team and serviced homes/facilities to streamline patient care coordination and expedite medication delivery.

• Entered and verified patient prescriptions with precision and attention to detail.
• Managed medication distribution processes to support patient care and safety.
• Answered incoming calls and assisted patients with medication queries and refill requests. Managed communication with patients, addressing their medication inquiries and coordinating refill processes. Enhanced patient satisfaction by promptly resolving medication-related concerns and facilitating timely refills.
• Executed accurate ringing up of prescriptions and merchandise, ensuring compliance with pharmacy protocols.
• Coordinated with insurance companies to ensure timely acquisition of prior authorizations.
• Achieved seamless patient care by effectively managing communication with prescribers for refill requests. Resolved prescription questions to improve patient understanding. Drove initiation of prior authorizations to facilitate timely patient treatment.

• Coordinated and confirmed patient appointments through effective phone interactions.
• Facilitated patient inquiries and addressed concerns regarding appointment details.
• Entered and maintained comprehensive patient data in Cerner to support healthcare operations.
• Coordinated interactions with nursing staff and healthcare providers to support optimal patient care outcomes.
• Supervisor: Kristine Parker 865-373-7100

• Executed unloading operations for merchandise from trucks, ensuring efficiency and safety.
• Organized and arranged stock on shelves for optimal product visibility and accessibility.
• Designed and implemented end cap and display layouts to promote featured products effectively.
• Supported customer satisfaction by assisting with merchandise selection and providing answers to inquiries.
• Supervisor: Eddie Marable 865-470-0720

• Coordinated safe and timely transport of clients to and from the facility to ensure accessibility.
• Analyzed clients' psychological conditions and designed effective treatment plans to support recovery throughout their time in the unit.
• Conducted tailored counseling sessions to support clients in achieving their personal goals.
• Family Milieu Counselor
• Conducted assessments through client phone calls to determine needs and facilitate shelter services.
• One-on-one with clients to help them sign up for housing, SNAP, and any other assistance needed.

• Managed customer interactions for processing returns, exchanges, bill payments, and money transfers.
• Facilitated effective communication by answering phones and providing solutions to customer questions and concerns.
• Aided customers with any problems, questions in person, as well as helping to carry out their purchases if needed.
• Organized merchandise by efficiently stocking shelves and creating visually appealing displays to enhance customer experience.
• Executed unloading operations for trucks, ensuring efficient cargo handling.
• Mentored and trained new cashiers and service desk associates to enhance team performance.
• Supervisor: Charles Richards 865-938-6760.