Chasity B. Williams
Germantown,MD
Summary
Results-driven Multi-Unit Manager with proven expertise in team leadership across diverse locations. Skilled in strategic planning, operations management, and driving sales growth while maintaining exceptional customer service. Strong financial acumen demonstrated through effective oversight of profit and loss statements, budgeting, and forecasting. Proficient in recruiting, training, and developing high-performing teams to enhance operational efficiency and customer satisfaction.
Overview
27
27
years of professional experience
Work History
General Manager
Talbots Clothing Store
Tysons Corner, VA
06.2025 - Current
- Directed operational strategies to enhance productivity and efficiency across multiple departments.
- Managed budget allocations and financial forecasting to optimize resource utilization.
- Led cross-functional teams in developing and implementing process improvements, increasing operational effectiveness.
- Cultivated relationships with stakeholders to ensure alignment on organizational goals and initiatives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Multi-Unit Manager
Ann Taylor
01.2023 - Current
- Lead a team of managers across multiple locations, overseeing operations, sales, and customer service
- Implement standardized operational procedures to ensure consistency and efficiency across stores.
- Conduct regular performance evaluations, and provide coaching, and training to improve team performance.
- Manage inventory control, merchandising, and initiatives to drive product visibility and sales.
- Collaborate with cross-brand teams to achieve common goals.
Area Manager
Ann Taylor Retail
NC/GA Market
08.2024 - 05.2025
- Led operational strategies to enhance store performance and customer satisfaction.
- Developed training programs to elevate staff skills and promote teamwork.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Monitored compliance with company policies, ensuring adherence across all locations.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
Area Manager
Ann Taylor
08.2025 - 05.2025
- Lead a team of managers across multiple states, overseeing operations, sales and customer service.
Store Manager
Ann Taylor
03.2021 - 12.2023
- Managed day-to-day operations of a high-volume retail store, including staff supervision, inventory management, and customer service.
- Achieved and exceeded sales targets through effective merchandising, promotions, client engagement, and hospitality.
- Recruited, trained, retained, and motivated a team of employees to deliver exceptional customer experiences.
- Ensured compliance with company policies, procedures, and safety regulations.
Store Manager
Ascena Retail Group/Justice
10.2006 - 11.2020
- Managed daily operations, customer service, profit and loss, and sales goals.
- Hired, trained, supervised, and developed employees.
- Participated in store visits with district and regional leaders, as well as corporate partners.
- Improved sales team performance and morale through incentives and problem resolution.
- Created employee schedules and monitored labor costs to improve efficiency.
- Conducted in-store training on product knowledge and company tools
- Performed monthly staff evaluations to establish career progression plans and reduce turnover.
- Consistently reduced shrinkage by implementing strict policies and procedures.
- Managed store appearance and merchandising with ongoing marketing campaigns.
- Responsible for store openings, closings, and remodels within and outside the district.
- Acted as district lead in the absence of the district manager, leading conference calls
- Mentored several store managers within the region.
Legal Secretary
Anita R. Powers, Attorney at Law
03.1999 - 03.2003
- Drafted legal documents including subpoenas, deeds, wills, motions, complaints, and decrees.
- Organized case documents for easy access.
- Maintained confidentiality when communicating with clients, law enforcement, court officials, and the District Attorney's office.
- Researched relevant case laws.
- Scheduled appointments and prepared correspondence.
- Notary Public
Education
High School Diploma - undefined
West Mecklenburg High School
Charlotte, NC06.1998
Skills
- Leadership and team building
- Strategic planning and execution
- Sales growth and revenue generation
- Customer service excellence
- Problem solving and conflict resolution
- Interpersonal communication skills
- Adaptability and flexibility
- Performance management strategies
- Collaboration and teamwork
- Time management and prioritization
- Compliance and safety standards
- Operations management expertise
- Inventory control and optimization
Websites
Hobbies and Interests
Big Sister Mentor to at-risk youth in the Washington, DC Metropolitan area, Assistant Softball Coach for local youth center, Choir director
Timeline
Area Manager
Ann Taylor
08.2025 - 05.2025
General Manager
Talbots Clothing Store
06.2025 - Current
Area Manager
Ann Taylor Retail
08.2024 - 05.2025
Multi-Unit Manager
Ann Taylor
01.2023 - Current
Store Manager
Ann Taylor
03.2021 - 12.2023
Store Manager
Ascena Retail Group/Justice
10.2006 - 11.2020
Legal Secretary
Anita R. Powers, Attorney at Law
03.1999 - 03.2003
High School Diploma - undefined
West Mecklenburg High School