Chasity Clem
Richmond,KY
Summary
Outgoing and accomplished Outbound Sales Representative with 3 years of experience and a proven track record of meeting or exceeding company expectations.
Overview
11
11
years of professional experience
Work History
Revenue Analysis Agent
Cellular Sales
04.2023 - Current
- Increase customer satisfaction and retention by providing useful product knowledge and sharing accurate information regarding account opportunities.
- Utilize superior customer service and quality communication to help drive store traffic and increase success of company initiatives.
- Analyze calculated data to help collectively improve efficiency and productivity within the company.
- Work as a team to examine data and explore various methods to enhance call connect rate, quality, and success.
- Test different processes and strategies that have potential to create advantageous and profitable calls.
Outbound Sales Representative
Cellular Sales
11.2020 - Current
- Increase store traffic through strategic calling and providing opportunities for existing customers.
- Boost customer satisfaction by addressing concerns and providing solutions.
- Collaborate with team members to share ideas and create different approaches to help achieve successful call results.
- Generate sales via friendly and productive communication with customers, alongside up to date knowledge surrounding Verizon technology and products.
- Apply computer and software knowledge to efficiently operate company equipment and navigate programs required for lead generation.
Server/Team Leader/Manager
Buffalo Wings And Rings
02.2017 - 09.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service with a smile.
- Maximized table turnover by efficiently managing seating arrangements and overseeing food preparation/delivery times.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized teamwork to help maintain a clean and orderly dining area for an enjoyable guest experience.
- Supervised 20+ employees and provided consistent motivation to sustain a positive work environment.
- Created weekly schedules for employees, and helped manage restaurant bank deposits from daily profits.
Customer Service Representative
General Dynamics
07.2016 - 02.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information regarding their accounts.
- Applied computer and company knowledge to perform work tasks efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server/Trainer/Bartender
Texas Roadhouse
10.2012 - 06.2016
- Enhanced customer satisfaction by providing efficient and friendly service.
- Trained incoming employees and helped streamline server training processes for improved employee retention and efficiency.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Completed additional sidework to ensure a clean dining room and work environment.
- Utilized teamwork to create a positive and supportive work environment.
Education
Bachelor of Science - Biology
University of Pikeville
Pikeville, KY05.2015
Skills
- Effective communication and positive attitude
- Team player with strong interpersonal skills
- Organized and dependable
- Proficient in time management and multi-tasking
- Approachable and "cheerleader" mentality
- Computer and software knowledge
- Emotional intelligence
- Sales and data analysis understanding
- Problem solving capabilities
- Willingness to adapt
Accomplishments
- Cellular Sales Team Ambassador- February 2023 and March 2023.
- Effectively helped initiate 48 Hour Journey Calls and achieved positive results- May 2023 - Present.
Personal and Professional Development
- EIQ Trainings 1-4: 09/2023 - 10/2023
- Crucial Conversations Trainings: 04/2022
Leadership Development Courses
Courses provided by Udemy:
- Leadership: Learn Practical Leadership Skills - Provided recommendations on how to improve upon and master leadership skills and techniques, along with effective management skills. It provided examples of qualities that shape a strong leader, and explained the importance these skills hold.
- High Performance Team Development - Provided information on how to improve upon leadership skills and how to enhance team development abilities to create progress and promote team success.
- Personal Leadership Training Program: From Zero to Hero - Exaggerated how leadership is something EARNED, not given. Explained how your own brain's learning system can be used to your advantage to boost productivity and efficiency, and provided ways to creatively enhance focus, concentration, goal setting, and time management.
Timeline
Revenue Analysis Agent
Cellular Sales
04.2023 - Current
Outbound Sales Representative
Cellular Sales
11.2020 - Current
Server/Team Leader/Manager
Buffalo Wings And Rings
02.2017 - 09.2020
Customer Service Representative
General Dynamics
07.2016 - 02.2017
Server/Trainer/Bartender
Texas Roadhouse
10.2012 - 06.2016
Bachelor of Science - Biology
University of Pikeville
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