Chasity Hamm
Counce
Summary
Dedicated professional with strong communication and problem-solving skills. Experienced in delivering exceptional customer service and ensuring satisfaction through effective teamwork and time management.
Overview
16
16
years of professional experience
Work History
Spark Driver
Walmart
Savannah, TN
09.2025 - Current
- Delivered groceries to customers efficiently, ensuring timely and accurate deliveries.
- Utilized mobile application for route optimization and real-time tracking of deliveries.
- Assisted in maintaining vehicle cleanliness and operational readiness for daily tasks.
- Communicated effectively with customers to resolve delivery issues and enhance satisfaction.
Garden Center Associate
Walmart
Selmer, TN
09.2023 - 03.2025
- Assisted customers with plant selection, providing expert advice on care and maintenance.
- Maintained inventory levels by restocking merchandise and organizing displays effectively.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Trained new associates on product knowledge and customer service best practices.
- Ensured accurate pricing information on all items throughout the store using price-checking tools when needed.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
Customer Service Representative
Walmart
Savannah, TN
05.2018 - 02.2023
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Trained new staff on customer service protocols and company policies to maintain service standards.
- Assisted customers in locating products, enhancing overall shopping experience and satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in training new cashiers on register systems and customer interaction techniques.
- Welcomed customers and helped determine their needs.
Customer Service Representative
Title Cash
Savannah, TN
07.2014 - 01.2018
- Evaluated client financial information to determine loan eligibility and risk assessment.
- Developed strong relationships with customers through high levels of customer service.
- Reviewed loan applications for accuracy and compliance with regulatory standards.
Cashier
Piggly Wiggly Supermarket
Adamsville, TN
01.2013 - 07.2014
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Cashier
Kroger
Savannah, TN
11.2010 - 01.2013
- Processed customer transactions efficiently and accurately at point of sale.
- Monitored inventory levels at checkout to minimize stockouts and support replenishment efforts.
- Met customer service goals and exceeded customer expectations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Education
Associate of Science - Healthcare Administration
Colorado Technical University
Colorado Springs, CO03-2022
Skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent driving skills
- Multitasking
- Effective communication
- Customer service
- Customer relations
- Data entry
- Computer proficiency
Timeline
Spark Driver
Walmart
09.2025 - Current
Garden Center Associate
Walmart
09.2023 - 03.2025
Customer Service Representative
Walmart
05.2018 - 02.2023
Customer Service Representative
Title Cash
07.2014 - 01.2018
Cashier
Piggly Wiggly Supermarket
01.2013 - 07.2014
Customer Service Cashier
Kroger
11.2010 - 01.2013
Associate of Science - Healthcare Administration
Colorado Technical University