Chasity Hammond
Clyde
Summary
Detail-oriented Customer Service Specialist recognized for improving operational efficiency through collaboration and training initiatives. Skilled in prioritization and telephone etiquette, dedicated to enhancing customer satisfaction and resolving inquiries effectively.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Central Valley Ag
Linn, KS
06.2015 - Current
- Resolved customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Managed customer accounts, updating information to maintain data integrity and improve service quality.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
- Trained new team members on customer service best practices and company protocols for consistency.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Teacher's Assistant
Clifton-Clyde Grade School
Clifton, KS
08.2007 - 05.2015
- Assisted teachers in developing and implementing instructional materials for diverse learning needs.
- Supported classroom management by facilitating student engagement and maintaining a positive learning environment.
- Collaborated with educators to monitor student progress and adapt teaching strategies accordingly.
- Provided individualized support to students, fostering their academic growth and confidence.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
Education
General Studies
Cloud County Community College
Concordia, KSHigh School Diploma -
Clifton-Clyde High School
Clyde, KS05-1993
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Telephone etiquette
- Customer relationship management
- Schedule mastery
- Active listening
- Prioritization
- Clerical support
Timeline
Customer Service Specialist
Central Valley Ag
06.2015 - Current
Teacher's Assistant
Clifton-Clyde Grade School
08.2007 - 05.2015
General Studies
Cloud County Community College
High School Diploma -
Clifton-Clyde High School