CHASITY LIPSCOMB
Cedar Hill,TX
Summary
Inclusion & Belonging and healthcare operations leader with 20+ years across Fortune 500 health organizations. Known for leading cross-functional programs, strengthening stakeholder relationships, and using data, audits, and process improvements to drive measurable outcomes. PMP-certified with deep experience spanning HR/EEO partnership, client/account leadership, pharmacy operations, and compliance-driven environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Inclusion & Belonging Sr. Analyst, EEO Affirm Action / Interim Relationship Manager
CVS Health
09.2022 - Current
- Delivered multi-workstream programs by aligning partners, timelines, and resources across functions.
- Increased clarity and follow-through through data views, reporting routines, and decision-ready progress updates.
- Strengthened engagement through targeted communication touchpoints and data-informed plans.
- Improved stakeholder outcomes by navigating conflict, cultural differences, and competing priorities with steady accountability.
- Led large-scale colleague engagement and CRG-related initiatives, partnering across levels to drive participation.
Account Manager
CVS Health
01.2018 - 09.2022
- Owned client experience and escalations; set expectations, ran client calls, documented decisions, and drove closure on open issues.
- Managed deliverables and timelines across Account and Technical partners to reduce operational friction.
- Built tracking mechanisms (event/issue trackers) to improve visibility, accountability, and follow-through.
Sales Executive
AmerisourceBergen (US BioServices Specialty Pharmacy)
11.2016 - 03.2018
- Drove business growth through relationship-based selling and operational coordination across stakeholders.
- Supported policy/process implementation and participation in cross-functional special projects.
Benefit Verification Supervisor
AmerisourceBergen (US BioServices Specialty Pharmacy)
10.2014 - 03.2016
- Led and coached multi-site teams, improved performance through clear metrics, training, and issue escalation pathways.
- Managed payer and claims operations (PBM/POS), configuration updates, and cross-functional troubleshooting to protect revenue flow.
- Built SOPs, job aids, and training to standardize execution and reduce rework.
- Partnered across IT/Operations/Finance/Compliance and external payers to resolve complex claim and reimbursement issues.
Benefit Verification Team Lead
AmerisourceBergen (US BioServices Specialty Pharmacy)
09.2011 - 10.2012
- Resolved complex claim rejections and payer updates; coordinated across teams to meet manufacturer and program requirements.
- Improved team coordination by setting agendas, consolidating updates, and standardizing referral status communication.
Sr. Resolution Representative
CVS/Caremark
01.2002 - 07.2011
- Managed health plan relationships and escalations; supported retention, issue resolution, and program implementation.
- Produced reporting/analysis to assess risk and improve service outcomes in Medicare-related environments.
Education
B.S. -
Texas A&M University
01-2004
Skills
- Inclusion & Belonging
- EEO / Affirmative Action Support
- Cross-Functional Program Leadership
- Stakeholder & Client Management
- Audit Readiness (CMS/NCQA/IRA)
- Process Improvement (Lean Six Sigma)
- Data & Reporting
- Communication & Executive-Ready Updates
- Team Leadership
- Healthcare / PBM / Specialty Pharmacy Operations
Certification
- PMP, 2023
- PTCB (Certified Pharmacy Technician), 2004
- Six Sigma: Green Belt (2009), Black Belt (2011), White Belt (2015)
Timeline
Inclusion & Belonging Sr. Analyst, EEO Affirm Action / Interim Relationship Manager
CVS Health
09.2022 - Current
Account Manager
CVS Health
01.2018 - 09.2022
Sales Executive
AmerisourceBergen (US BioServices Specialty Pharmacy)
11.2016 - 03.2018
Benefit Verification Supervisor
AmerisourceBergen (US BioServices Specialty Pharmacy)
10.2014 - 03.2016
Benefit Verification Team Lead
AmerisourceBergen (US BioServices Specialty Pharmacy)
09.2011 - 10.2012
Sr. Resolution Representative
CVS/Caremark
01.2002 - 07.2011
B.S. -
Texas A&M University
TOOLS
- Microsoft Office (Excel, Word, Outlook)
- SharePoint
- Adobe Suite
- Tableau
- Salesforce
- PBM/Rx Systems (e.g., Rx Navigator)
- Claims/Adjudication Platforms