Chasity Lipscomb
Cedar Hill,Texas
Summary
Dynamic healthcare operations and data analysis professional with over 20 years of experience driving impactful program management within Fortune 500 organizations. Proven track record in leading cross-functional initiatives, enhancing stakeholder relationships, and delivering measurable outcomes through strategic, data-driven decision-making and continuous process improvements. Holds a PMP certification along with advanced Six Sigma credentials (Green, Black, and White Belts), underscoring a commitment to excellence and efficiency in every project. Results-oriented leader dedicated to leveraging expertise to optimize healthcare operations and foster innovation in the industry.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Sr. Analyst/Interim Relationship Manager
CVS Health
01.2022 - Current
- Negotiated complex deals, improved client engagement, and developed predictive models for business initiatives.
- Enhanced stakeholder engagement through targeted communication strategies, implemented process improvements to streamline workflows, and conducted market research to support informed strategic planning.
- Negotiated complex deals to align client needs with business objectives, improved client engagement through tailored solutions, and developed predictive models to guide business initiatives.
Sr. Account Manager
CVS Health
01.2018 - 01.2022
- Managed client experience and escalations, developed tracking mechanisms, and created data visualizations and dashboards using Tableau to enhance decision-making.
- Led recruitment and team mentoring initiatives, driving operational excellence to support alignment with sales and profit targets.
- Managed strategic client relationships across health plans, resolving service issues and strengthening account retention.
- Coordinated cross-functional teams to implement pharmacy benefit solutions aligned with client objectives.
- Reviewed account performance, identifying risks and recommending process improvements to support service delivery.
Sr. Resolution Representative
CVS/Caremark
01.2002 - 01.2014
- Managed health plan relationships, resolved issues, analyzed risks, and optimized workflows and inventory management.
- Resolved member and provider inquiries using pharmacy benefit systems and policy guidance.
- Processed claims, eligibility, and coverage requests with consistent accuracy and timeliness.
- Documented case details and call outcomes in customer relationship management platforms.
Benefit Verification Team Lead
AmerisourceBergen
01.2011 - 01.2012
- Resolved complex claims, enhanced team coordination, and standardized communication processes for efficient operations.
- Led daily workflow across fulfillment team, aligning staffing with shipping and inventory priorities.
- Coached associates on standard operating procedures, safety practices, and quality expectations.
- Coordinated order processing, picking, packing, and shipping activities to support on-time distribution.
Education
Bachelor of Science - Chemistry
Texas A&M University
01-2004
Skills
- Program leadership
- Analytics software proficiency
- Client management
- Client relationship management
- Data analysis
- Predictive modeling
- Microsoft Office advanced
Certification
- Project Management Professional (PMP, 2023).
- Certified Pharmacy Technician (PTCB, 2004).
- Six Sigma certifications: Green Belt (2009), Black Belt (2011), White Belt (2015).
Timeline
Sr. Analyst/Interim Relationship Manager
CVS Health
01.2022 - Current
Sr. Account Manager
CVS Health
01.2018 - 01.2022
Benefit Verification Team Lead
AmerisourceBergen
01.2011 - 01.2012
Sr. Resolution Representative
CVS/Caremark
01.2002 - 01.2014
Bachelor of Science - Chemistry
Texas A&M University
Key Points Summary
Core Expertise
- Program and project management
- Data analysis and reporting
- Process improvement (Lean Six Sigma)
- Client and stakeholder management
- Healthcare and pharmacy operations
- Audit readiness and compliance
Professional Highlights
- Led enterprise-wide initiatives at CVS Health, improving reporting accuracy, operational efficiency, and stakeholder engagement.
- Developed analytics, dashboards, and strategic reporting to support business decisions and client management.
- Managed client relationships, escalations, team development, and operational excellence initiatives.
- Extensive experience in claims resolution, health plan management, workflow optimization, and process standardization.
Technical Skills Microsoft Office Suite, Excel, Tableau, Salesforce, SharePoint, Adobe Suite, and pharmacy/claims management systems.
Ideal Roles Senior leadership positions in healthcare operations, program management, customer success, business analytics, and process improvement.