Chasity McDavid
Dallas,TX
Summary
Hardworking and reliable Dealer Development Analyst and Underwriter with strong ability in Relationship Management and Data Analysis. Offering Dependability and Flexibility. Highly organized, proactive and punctual with team-oriented mentality. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Dealer Development Analyst/ Underwriter III
Octane Lending
Irving, TX
01.2024 - Current
- Provided ongoing support to existing dealers by answering questions, resolving problems, and addressing customer complaints.
- Collaborated with internal teams on product launches and updates in order to maximize dealer engagement.
- Followed up on loan applications through funding and compliance issues to achieve timely resolutions.
- Supported sales team members to drive growth and development.
- Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
Dealer Development Analyst/ Underwriter II
Octane Lending
Irving, TX
03.2023 - 01.2024
- Analyzed financial statements, tax returns, credit histories, debt obligations, collateral values, and other information relevant to loan requests.
- Reviewed and analyzed loan requests to ensure accuracy of data and compliance with company policies.
- Followed up on loan applications through funding and compliance issues to achieve timely resolutions.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Established maximum loan amounts according to underwriting standards and communicated decisions to customers.
Credit Specialist III
Octane Lending
Irving, TX
06.2021 - 03.2023
- Improved the success rate of new hires by providing effective support to the training team in several areas including loan processing, dealer delight, and workflow management.
- Conducted investigations and identified cases of dealer and customer fraud as well as providing recommendation to improve and resolve issues.
- Provided client support and facilitated employee advocacy by proactively handling escalations and providing timely training of new hires and returning staff in regard to technical issues.
- Facilitated the evaluation of loan applications against required lending standards to identify potential fraud based on red flags and determine if loan applicant should receive the loan amount.
- Improved operational logistics by managing meetings and coordinating activity schedules for lunches in compliance company policies and standards.
Credit Specialist II
Octane Lending
Irving, TX
08.2020 - 06.2021
- Investigated and Identified cases of dealer and customer fraud and provided recommendation to improve
and resolve issues. - Improved the success rate of new hires by providing effective support to the training team in several areas including loan processing, dealer delight, and workflow
- Facilitated the evaluation of loan applications against required lending standards to identify potential fraud based on red flags and determine if loan applicant should receive the loan amount.
- Improved customer service rating by providing effective and quick response to dealers and customers via chat or phone call
Funding Specialist
Octane Lending
Irving, TX
03.2020 - 08.2020
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Gathered and analyzed information to determine risk acceptability.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Ensured timely submission of all documents needed for closing transactions.
Account Resolution Specialist II
Wells Fargo
Irving, TX
06.2018 - 02.2020
- Collaborated with different departments across the organization to facilitate the proper resolution of
general account related issues. - Provide assistance and support to account owners by effectively communicating the repayment process and answering questions regarding the repayment terms.
- Confidently managed and supervised high volume inbound and outbound calls while maintaining compliance with regulatory policies and company standards.
- Improved the success rate of new hires by providing effective support to the transition team in several areas including application system and call flow training.
Sales Associate
Ashley Stewart
Dallas, TX
09.2017 - 05.2018
- Assisted customers entering the store to engage them with merchandise descriptions and closed sales with successful purchases.
- Motivated co-workers and encouraged teamwork towards successfully achieving sales goals and upholding daily operations.
- Provided high-quality customer service experience to improve and optimize customer purchasing and payment process.
- Assisted in coordinating several store operations including inventory control, merchandising, product ordering, stock-taking, and cash management.
- Collaborated with cross-functional teams to ensure the proper training of new hires in sales floor and customer service tasks.
Education
Bachelor of Arts - Psychology/Human Resource Development
University of Texas At Tyler
Tyler, TX12-2017
Skills
- Detail-Oriented
- Multi-Tasking Skills
- Problem-Solving Skills
- Excellent Communication Skills
- Documentation and Presentation
- Typing and Data Entry
- Team Leadership
- Relationship Management
- Supportive Supervision
- Business Development
- Operation Management
- Operation Support
- Adaptability and Flexibility
- Influencing Business Growth
- Relationship Building
- Analyzing Data
- Sales Development
- Marketing
- Customer Relations Management
- Account Management
- Underwriting
- Loan Review and Processing
- Credit Analysis
- Risk Analysis
- Financial Statement Analysis
- Cash Flow Analysis
- Dealer Development
- Loan Documentation
Timeline
Dealer Development Analyst/ Underwriter III
Octane Lending
01.2024 - Current
Dealer Development Analyst/ Underwriter II
Octane Lending
03.2023 - 01.2024
Credit Specialist III
Octane Lending
06.2021 - 03.2023
Credit Specialist II
Octane Lending
08.2020 - 06.2021
Funding Specialist
Octane Lending
03.2020 - 08.2020
Account Resolution Specialist II
Wells Fargo
06.2018 - 02.2020
Sales Associate
Ashley Stewart
09.2017 - 05.2018
Bachelor of Arts - Psychology/Human Resource Development
University of Texas At Tyler
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