Chasity Mckinnon
Jonesboro ,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Lead Server
Kingston Grill
Forest Park, GA
05.2023 - Current
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Audit cash drawer and process deposits
Customer Service Representative
Alorica
Atlanta, GA
04.2022 - 05.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Maintain accurate records and documentation.
Customer Service Representative
Teleperformance
Atlanta, GA
02.2020 - 02.2022
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Efficiently handle multiple tasks, prioritize customer inquiries, and ensure timely resolution.
Education
Coffee High School
Douglas, GAAbraham Baldwin Agricultural College
Tifton, GASkills
- Team leadership
- POS system operations
- Employee training and development
- Data Entry
- Customer Service
- Ethical Conduct
- Analytical Thinking
- Sales techniques
- Accurate money handling
Timeline
Lead Server
Kingston Grill
05.2023 - Current
Customer Service Representative
Alorica
04.2022 - 05.2023
Customer Service Representative
Teleperformance
02.2020 - 02.2022
Coffee High School
Abraham Baldwin Agricultural College