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Experienced Customer Service Professional with over 10 years of success resolving high-volume inquiries in call centers, healthcare programs, and remote support environments. Skilled in CRM platforms including Zendesk, Salesforce, and Oracle Service Cloud, with proven ability to increase customer satisfaction, retention, and first-contact resolution. Background includes work with the Affordable Care Act (ACA), Veterans Choice Program, and Home Health Services for seniors. Known for empathy, multitasking, and problem-solving in both remote and hybrid environments. Committed to delivering high-quality support, meeting KPIs, and ensuring compliance with HIPAA and organizational standards.

Results-oriented team player with experience installing, repairing, and improving cable systems for both residential and commercial clients. With little supervision, she is skilled at building relationships with customers and resolving problems. Hands-on experience, eager to learn new skills and advance knowledge.

Seasoned Customer Service Resolution Specialist with expertise in resolving complex customer issues, improving customer satisfaction and driving overall operational improvements. Strengths include strategic problem-solving skills, commanding knowledge of customer service protocols, and ability to manage multiple priorities simultaneously. Notable contributions include developing innovative solutions that enhance efficiency and effectiveness in customer dispute resolution. Solution-focused Customer Service Resolution Specialist known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and process improvement. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Customer service professional prepared for this role. Background includes resolving customer issues and ensuring high satisfaction. Strong focus on team collaboration and adaptability. Demonstrated skills in active listening and effective communication. Committed to making meaningful contributions and advancing organizational goals.



Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Chasity N. Lewis

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Customer Service Resolution Specialist

Section 8 Case Manager

Mortgage loan specialist/ Customers Service

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degree - Business/Mortgage Administration

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Customer Service Resolution Specialist

Section 8 Case Manager

Mortgage loan specialist/ Customers Service

degree - Business/Mortgage Administration

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