Summary
Overview
Work History
Education
Skills
Timeline
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Chasity Paul

Rome,GA

Summary

Dynamic professional with a proven track record at DoorDash, excelling in GPS navigation and relationship building to ensure timely deliveries and high customer satisfaction. Skilled in problem-solving and route planning, consistently achieving strong performance ratings. Demonstrates exceptional communication and teamwork, enhancing operational efficiency and client relations. Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

7
7
years of professional experience

Work History

Dasher

DoorDash
Rome, GA
05.2024 - Current
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Optimized fuel efficiency by planning effective driving routes and minimizing idle time between orders.
  • Anticipated potential problems with weather or traffic conditions, adjusting route plans accordingly for punctual deliveries.

Security Guard

American Security Associates
Acworth, GA
06.2022 - 05.2024
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Checked and verified photo identification prior to granting facility access.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Inbound Call Center Representative

NexGen technologies
Remote, Georgia
02.2018 - 06.2022
  • Assessed customer needs and provided solutions to resolve their issues in a timely manner.
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
  • Adhered to all company policies and procedures when dealing with customers.
  • Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
  • Listened attentively to customer concerns and provided appropriate solutions within the time limits.
  • Assisted other team members when needed during peak hours of business operations.
  • Analyzed call logs related reports to identify trends in customer inquiries or complaints.

Education

Diploma - Welding

Cedartown High School
Cedartown, GA
06.2015

Skills

  • Excellent time management
  • Route planning expertise
  • Safety awareness
  • Food safety understanding
  • Professional Appearance
  • GPS Navigation
  • Mileage Tracking
  • Payment handling
  • Excellent sense of direction
  • Identification verification
  • Arrest procedures
  • Emergency Management
  • Document Management
  • Crime prevention methods
  • Conflict resolution techniques
  • Night and Safe Deposit Procedures
  • Crisis Management
  • Customer Service
  • Customer Correspondence
  • Complaint resolution
  • Call Center Customer Service
  • Call handling
  • Customer Needs Assessment
  • Goal-Oriented
  • Account Management
  • Account Security
  • Account documentation

Timeline

Dasher

DoorDash
05.2024 - Current

Security Guard

American Security Associates
06.2022 - 05.2024

Inbound Call Center Representative

NexGen technologies
02.2018 - 06.2022

Diploma - Welding

Cedartown High School

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Chasity Paul